Insurance Billing/Collections Assistant II (Hybrid) - Physicians Billing Service

Position Overview Performs follow-up on insurance billing and collection activities, verifying the accuracy and completeness of insurance records and claims, contacting insurance companies, and other related duties to expedite payments from various payers for physician services. Responsibilities Performs insurance follow-up billing and collection duties on various financial classifications to ensure timely and accurate payment of physician charges. Reviews patient accounts to verify the accuracy of information including insurance, eligibility, invoice resolution, correspondence, remittances, requests for additional information, or other appropriate handling. Utilizes Epic, system tools, and payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiry. Consistently meets the Quality Assurance (QA) and meaningful efficiency standards of working invoices/accounts each day and follows best practices for one-touch resolution as established within the department. Interacts with management and staff members to discuss issues. Performs other duties as assigned by the supervisor and/or manager. Working Conditions Normal office environment. Physical Effort Typically sitting at a desk or table. Equipment Office equipment. Education and Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: No specific certification/professional license is required for this position. Work Experience: Bookkeeping/Accounting and/or Medical Collection Setting (2 Years). Skills: Not Applicable. Driver's License: A driver's license is not required for this position. Preferred and Other Qualifications No additional education or certifications unless stated elsewhere in the job posting. Skills include Claims Resolution, Collections Strategies, Communication, Computer Literacy, Confidential Data Handling, Epic EHR, Health Insurance Billing, HIPAA, ICD-10 Procedure Coding System, Insurance Follow Up, Medical Billing and Coding, Medical Terminology, Microsoft Excel, Microsoft Word, Office Equipment, Telephone Communications. Salary Grade: C06-H Salary Range: $17.89 - $26.35 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Benefits and Policies Benefits: Up to 22 days of vacation, 10 recognized holidays, and sick time; competitive health insurance with priority appointments and lower copays/coinsurance; Metro U-Pass for eligible employees; 403(b) retirement savings plan starting at 7%. Wellness: Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians. Family: Four weeks of caregiver leave; tuition assistance for you and your family (dependent undergraduate-level tuition up to 100% at WashU and 40% elsewhere after seven years). Questions and Accommodations For frequently asked questions about the application process, please refer to our External Applicant FAQ. If you need accommodation, please email View email address on click.appcast.io or call the accommodation inquiry number. Equal Opportunity Washington University in St. Louis is committed to equal employment opportunity and provides equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. #J-18808-Ljbffr Washington University in St. Louis