Operations Manager

Pay Range: $21.69 - $39.51 Purpose This position is responsible for all aspects of store operations, ensuring an exceptional shopping experience for customers through established company guidelines concerning sales, customer service, and associate education. It also ensures a safe workplace and maximizes profitability by managing store operations. Major Responsibilities Read and review profit and loss statements to identify areas of improvement. Utilize computer and point‑of‑sale systems to maintain accurate inventory and manage the cycle count process. Maintain inventory integrity by supervising cycle count and inventory counting processes. Assist the General Manager with store‑level human resources or loss prevention issues as necessary. Supervise cash handling practices and communicate with corporate finance department. Coordinate facility management to guarantee safety and security for customers and employees. Assist the General Manager in staying within budget with respect to controllable expenses and driving profitability. Ensure brand standards and operating standards meet or exceed expectations to support brand consistency. Ensure store presentation standards are achieved and maintained. Assist the General Manager in supporting, modeling, and enhancing seamless customer service focus. Create an environment that is friendly, helpful, knowledgeable and quick for customers and co‑workers. Engage customer focus during pickup and checkout. Handle claims and other KCM/MOD duties as needed. Ensure maximum scheduling coverage, especially during peak traffic periods. Interface with corporate headquarters employees. Record‑keeping and reporting of inventory, HR related matters, and cash office records. Ensure web orders, including samples, are shipped out (e‑commerce). Manage checkbook for P&L and assist the CEM with operational budget, spending and adherence. Assist the store team with resets, displays, and display credits (merchandising). Administer W/C matters and associated claims and maintain OSHA logs in coordination with Store Support Center. Direct/supervise truck appointments, communicate scheduling, and manage scheduling issues (logistics). Assist with customer pickup, auditing storage, and maintaining pre‑sales/FDX. Involved in sales reset in accordance with warehouse team (pack‑out/overnight). Review and assess performance of associates on a timely basis. Train, develop, supervise, and define workload for associates. Ensure store adheres to COP/SOPs. Manage direct reports to ensure performance. Monitor associate retention and career development; communicate ideas to General Manager. Address and document unsatisfactory performance and policy violations of associates through disciplinary action and performance counseling. Ensure compliance with scheduling, hiring, payroll and business planning processes. Monitor, maintain, and follow company policies; support company expectations and systems. Be available to open and/or close the store effectively. Perform additional managerial duties as necessary. Qualifications 3–5 years retail management experience with proven ability to direct operations. Ability to perform in a high‑volume, highly complex location. Demonstrated initiative and self‑starter mindset. Proficiency in recruiting, hiring, and training associates. Excellent communication, interpersonal, and analytical skills. Ability to exercise independent discretion and judgment in managing a fast‑paced environment, adapting to change with a sense of urgency. Must possess excellent customer service skills and work well under pressure. Working Conditions Travel: Occasional travel may be required, including air and car travel. Environment: Frequently exposed to a warehouse environment and moving vehicles. Noise level typically quiet to moderate. Store Hours: Monday – Friday 7:00AM – 8:00PM; Saturday 8:00AM – 7:00PM; Sunday 10:00AM – 6:00PM. Pickup Hours: Monday – Friday 7:00AM – 7:00PM; Saturday 8:00AM – 7:00PM; Sunday 10:00AM – 6:00PM. Physical/Sensory Requirements Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and/or greater than negligible up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects. Use of hands and fingers to handle or feel objects. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Benefits & Rewards Bonus opportunities & career advancement opportunities at every level. 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program. Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria). Paid vacation and sick time for eligible associates. Paid holidays plus a personal holiday. Paid Volunteer Time Off starting on Day1. Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. #J-18808-Ljbffr