Product Set Up Specialist

Job Description

Job Description

Every product request that comes through Life is Good passes through you first. Across SMU briefs, Quick Turns, recolors, and more, you catch what's missing, confirm what's accurate, and make sure nothing moves forward until it's right. It's steady, detailed work, the kind that rewards focus over flash, and the kind that keeps the entire product process running without friction. If you find real satisfaction in precision, in being the person who gets the details correct so no one else has to fix them later, this is your seat at the table

Why This Job Exists 

This role executes day-to-day item setup and request fulfillment for item setup. Requests arrive from multiple internal departments and external partners; this role reviews, sets up, and progresses each request through to SAP submission, keeping status current on the department's shared request board. 

Requirements

What You Know and Have Done

• You have experience with apparel product development, product coordination, or a similarly detail-heavy, high-volume operational role. 

• You are comfortable working across multiple systems (PLM/Centric-type systems, Excel) and switching between many concurrent, differently-paced requests. 

• You have strong attention to detail — this role is a check on accuracy before requests move downstream to Design/Production. 

• You communicate clearly and proactively in writing, following up directly with internal departments and external partners. 

• You are able to work independently once trained, while flagging issues and workload conflicts rather than defaulting to yes on everything. 

What You'll Do 

• You execute day-to-day item setup and request fulfillment across all item setup intake types — SMU briefs, Quick Turn, Weekly Recolors, Keep It Simple, Corporate orders, Name Drop, and Playmaker Project requests. 

• You work daily in Rocket and Centric to complete item creation, GAN lookup, vendor and collection assignment, and final SAP submission. 

• You review incoming briefs for accuracy before routing to the Design/Production Art team — checking item numbers, colors, and completeness to avoid rework and back-and-forth. 

• You coordinate with the Design/Production Art department on line sheets, mechanicals, and imagery timing. 

• You manage requests from the Wholesale department — SMU briefs and seasonal pre-plan (including Peru production) handoffs. 

• You manage requests from the eComm department — Quick Turn (recurring twice-weekly cadence) and Weekly Recolor batches. 

• You handle Corporate order setup, including D2G activation coordination when items print via D2G. 

• You support requests from the Playmaker Project (internal nonprofit partner) for event-based custom orders. 

• You coordinate with the Sourcing department for production pricing quotes on imported/Peru-produced items, and with the Purchasing and Planning department to reconcile blanks inventory. 

• You log and update every request in the shared request board, keeping status current so departmental workload is visible without relying on email threads. 

How You Show Up 

• You bring accuracy and follow-through to high-volume work — you catch errors before they move downstream and flag issues before they compound. 

• You manage many concurrent, differently-paced requests without losing track of what's pending, in progress, or blocked. 

• You communicate proactively across departments and partners so status is always visible and no one has to chase you for an update. 

• You know and understand the impact of our mission and the Life is Good Superpowers. 

• You are skilled and comfortable working independently and as part of a team. 

• You give and receive feedback thoughtfully and constructively. 

• You are known for having a positive impact on those around you. 

When You Know You're Successful 

• Every request is logged, progressed, and submitted accurately — the shared board reflects the real state of the workload without anyone having to ask. 

• Briefs that reach Design/Production Art are complete and accurate the first time, reducing rework and back-and-forth. 

• Internal departments and external partners trust you to manage their requests without needing to follow up. 

• You are recognized as a cultural asset to the Product team at Life is Good. 

Benefits

We offer top quality Medical, Dental, Vision, Flexible Spending Accounts, Life, AD&D, Short and Long-Term Disability, 401(k) plan with a match, Paid Time Off (PTO), 10 paid holidays, Good Vibes Time (we pay you to volunteer for the non-profit cause of your choice) and Family Time. And we have dogs. Through your work, you'll contribute to growing our social mission: The Playmaker Project

Life is Good is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, national origin, ancestry, sex, age, mental or physical disability, pregnancy, sexual orientation, gender orientation or expression, marital status or veteran status, or any other legally protected characteristic under applicable federal or state law.

Boston, MA Office

We are located in the innovative and thriving Fort Point neighborhood. Our community is full of green space, outstanding food, and entertainment options.

Hudson, NH Office

We’re located in beautiful, scenic Hudson, New Hampshire, and have just moved to a new facility surrounded by green space. You can see it HERE.