Nidos Server- Rooftop Pool Bar

Cocktail Server

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Job Description

Position Summary

The Cocktail Server is responsible for delivering exceptional guest service by taking and serving beverage orders in bar, lounge, poolside, restaurant, or entertainment venues. This position ensures guests receive prompt, professional, and personalized service while maintaining a welcoming atmosphere and adhering to responsible alcohol service standards.

Key Responsibilities

• Greet guests promptly and professionally
• Provide attentive, friendly, and engaging service throughout the guest experience
• Build rapport with guests and anticipate their needs
• Answer questions regarding beverage selections, cocktails, wine, beer, and specialty offerings
• Address guest concerns promptly and escalate issues to management when necessary
• Always maintain a positive and professional demeanor
• Accurately take beverage orders and enter them into the POS system
• Serve alcoholic and non-alcoholic beverages according to established service standards
• Deliver beverages promptly while ensuring accuracy and quality
• Monitor guest satisfaction and offer additional beverage service as appropriate
• Upsell premium spirits, specialty cocktails, wine, beer, and featured promotions
• Verify guest age and comply with all alcohol service laws and company policies
• Practice responsible beverage service and notify management of any concerns
• Maintain cleanliness and organization of assigned service areas
• Assist with setting up and breaking down service stations
• Replenish beverage menus, napkins, glassware, and service supplies as needed
• Process guest payments accurately and follow cash-handling procedures
• Communicate effectively with bartenders, managers, and other team members to ensure efficient service
• Complete opening, closing, and side work duties as assigned
• Follow all food safety, sanitation, and workplace safety standards

Qualifications

• High school diploma or equivalent preferred
• Previous cocktail service, restaurant, bar, hospitality, or customer service experience preferred
• Knowledge of alcoholic beverages, cocktails, wine, beer, and responsible alcohol service practices preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Basic math and cash-handling skills
• Experience with POS systems preferred
• Alcohol service certification and food handler certification as required by local regulations
• Ability to work flexible schedules, including evenings, weekends, holidays, and special events
• Ability to work in a high-energy environment with varying noise levels.

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to carry beverage trays and lift up to 30 pounds.
• Frequent reaching, bending, lifting, and carrying
• Ability to navigate crowded service areas safely and efficiently

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.