Contents Restoration Job Coordinator & Crew Leader

Position Contents Restoration Job Coordinator & Crew Leader Salary: $52,000 – $80,000 per year including base and incentives. Company FRSTeam of New England is a leading contents restoration company dedicated to restoring and preserving our clients’ valued belongings after fire, water, and mold losses. Position Summary We are seeking an experienced and motivated Contents Restoration Job Coordinator & Crew Leader. This role supports our Contents Restoration Division by managing project documentation, client and insurance adjuster communications, estimate preparation, and data management throughout the restoration process. Key Responsibilities Serve as a primary point of contact for homeowners, property managers, insurance adjusters, and other stakeholders throughout the restoration process. Provide timely updates regarding project status, timelines, and completion schedules. Respond promptly to client and adjuster inquiries and maintain professional communication throughout each claim. Coordinate approvals, supplemental documentation, and requests related to insurance claims. Prepare detailed contents restoration estimates using company-approved estimating software. Review field documentation and inventory data to ensure estimate accuracy and completeness. Assist with supplements, revisions, and supporting documentation required by insurance carriers. Maintain organized electronic project files and claim records. Enter and maintain field‑collected data in 3.0 accurately and efficiently. Verify inventory records, restoration statuses, pack‑out information, and project notes. Monitor project progress and ensure all documentation is current and complete. Support field teams by maintaining accurate and up‑to‑date project records. Upload, organize, and maintain field photographs in 3.0 and company file management systems. Ensure photographs are properly categorized, labeled, and associated with the correct inventory items and projects. Verify all required documentation and photos are completed before project closeout and claim submission. Coordinate project activities between field technicians, warehouse personnel, project managers, and clients. Assist with scheduling, workflow management, and project tracking. Generate reports and status updates as needed. Maintain compliance with company procedures, insurance carrier requirements, and industry best practices. Contribute to continuous process improvement and exceptional customer service. Qualifications Previous experience in restoration, contents restoration, insurance claims, project coordination, or a related field preferred. Experience with Contents 3.0, Xactimate, or similar restoration software is highly desirable. Strong organizational skills and attention to detail. Excellent written and verbal communication skills. Ability to manage multiple projects and deadlines simultaneously. Proficiency with Microsoft Office Suite and cloud‑based document management systems. Strong customer service and problem‑solving abilities. Benefits Free food & snacks Free uniforms Opportunity for advancement Paid time off Bonus based on performance Full‑time positions PTO 2 Weeks Potential for growth and development Work Hours Job hours are typically Monday – Friday, 7:30am–4:00pm. Overtime may be available weekly, and we also work several Saturdays. On‑call emergency response may be required periodically. Skills & Experience Required experience: customer service, labor: 1 year. #J-18808-Ljbffr FRSTeam, Inc.