Beverage Server

Beverage Server

Position: Beverage Server

Reports to: F&B Manager

FLSA Status: Non-Exempt

Position Summary: Responsible for providing fast, friendly and courteous service to customers while taking and serving beverage orders.

Essential Duties:

• Greets customers and presents beverage menus.
• Makes recommendations and answers all related inquiries from guests.
• Checks identification of customers to verify they are of legal drinking age before serving any alcoholic beverage.
• Takes orders from customers, and relays drink orders accurately to bartenders.
• Serves alcoholic and non-alcoholic drinks in accordance with standard recipes.
• Peels, slices and pits fruit for garnishing drinks.
• Upsells drink and snack items to customers.
• Responds promptly to requests from customers in a polite and professional fashion.
• Attempts to limit problems related to customers' excessive drinking by following established procedures.
• Ensures cleanliness of the glasses, bar equipment, and working areas.
• Arranges glasses and bottles into attractive and functional displays.
• Learns on-going promotions and is able to explain the promotions to customers.
• Complies with all health, safety and hygiene standards and policies.
• Monitors inventory and restocks the bar as needed.
• Performs other duties as assigned.

Requirements:

Education and Experience:

• High School Diploma/GED or equivalent required.
• Current ABLE Commission Liquor license required.
• Previous beverage server and/or bartending experience required.
• Must possess basic math skills to give change, and calculate tickets.

Knowledge, Skills and Abilities:

• Ability to present change correctly and a knowledge of guest charge procedures.
• Knowledge and experience mixing drinks.
• Must be familiar with serving and setting up beverage servers.
• Ability to effectively present information and respond to questions from group of managers, clients, customers and general public.
• Ability to work with mathematical concepts such as fractions, percentages, ratios and proportions to practical situations.
• Ability to define problems, establish facts and draw valid conclusions to identify the proper management person to correct problem guests or employees.
• Basic analytical and deductive reasoning ability.
• Must have superior interpersonal relations and customer service skills.
• Understand and comply with all Company and departmental rules and regulations, policies and procedures.
• Knowledge of common safety hazards and precautions to establish a safe work environment.
• Ability to read, write and communicate verbally in English.

Working Conditions and Physical Environment:

The working conditions and physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Able to stand for extended periods of time.
• Able to see and read a computer screen and printed material with or without vision aids.
• Hear and understand speech at normal levels, outdoors and on the telephone.
• Speak in audible tones so that others may understand clearly.
• Physical agility to bend, stoop, sit on the floor, climb stairs/ladders, work in small spaces, walk, reach and lift up to 25 pounds regularly.
• Requires occasional heavy physical work; pushing, or pulling required of objects up to 75 pounds.
• Work involves almost constant exposure to elements, such as extreme temperatures, fumes, smoke, and/or loud noises.
• Physical work is a primary part (more than 70%) of job.