Intermediate Care Technician

Summary

The Intermediate Care Technician (ICT) serves as an advanced technician in outpatient care settings (primary care - mental health - specialty clinics) within the Department of Veterans Affairs. ICTs provide direct patient care under the supervision of licensed personnel - supporting clinical operations at VA medical centers - community-based outpatient clinics. Supports patient care - documentation - and education to improve outcomes for Veterans.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 07/13/2026. Positions in this series provide technical support to medical or health personnel in a variety of clinical settings. Technician experience is defined as experience that required application of the knowledge - methods - and techniques of the position to be filled. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Specialized experience is experience that equipped you with the particular knowledge - skills - and abilities to perform successfully the duties of an Intermediate Care Technician - and is typically in or related to this position. Qualifying specialized experience includes: Recognizing and responding to life-threatening situations using established protocols. Understanding legal and ethical considerations of critical care (e.g. - consent - patient rights - advanced directives). Taking and recording diagnostic signs to perform patient evaluations and screenings. Assisting in behavioral/psychiatric situations - including crisis intervention. Supporting licensed personnel with complex - specialized - and potentially life-threatening situations. Operating medical equipment and collecting/preparing specimens. Documenting care and interventions in electronic health records. Communicating effectively with patients - families - and interdisciplinary teams. Experience must demonstrate the ability to perform the full range of technical patient care duties in outpatient clinical settings under the supervision of licensed staff. OR - Education: Applicants may substitute education for the required experience. To qualify based on education at this grade level - you must have successfully completed one year of graduate education or an internship directly related to the position - from an accredited college or university. One year of full-time graduate education is typically 18 semester hours - unless otherwise defined by the school. Part-time graduate education is creditable proportionally. OR - Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond one-half year of graduate study. Equivalent combinations of creditable specialized experience and education from an accredited college or university may be used to meet total qualification requirements. Only education beyond 9 semester hours of graduate-level study may be applied. If using a combination - a transcript is required. Preferred Experience: Evidence of Lean Belt training or experience. Professional Governance participation. Certified Nursing Assistant. Current BLS certification. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at

Duties

• CTVHCS is in the process of making a cultural change - shifting from a disease-focused approach to a health and wellbeing approach - in order to implement the Whole Health System of Care
• This is a VA-wide initiative to provide a comprehensive and systematic approach to improve healthcare delivery at all stages of Veteran care
• This entails moving from an episodic - \"siloed\" approach to an interdisciplinary - holistic approach - emphasizing self-care in the larger context of well-being
• All staff in this facility will be part of this process - shifting the focus from the question - \"What's the matter with you?\" to the question - \"What matters to you - and how can we help you live your best life?\" This strategy also involves integrating a full range of conventional approaches with Complementary and Integrative Health (CIH) approaches in order to optimize lifelong health and well-being - as defined by the Veteran - rather than narrowly focusing on disease management
• As an Intermediate Care Technician - you will: Provide advanced technical patient care in outpatient settings - including primary care - mental health - and specialty clinics
• Perform patient screening - clinical assessments - and collect health histories
• Assist with crisis intervention and behavioral/psychiatric situations
• Support licensed staff with complex - specialized - and potentially life-threatening situations
• Operate and maintain medical equipment
• collect and prepare specimens for lab processing
• Respond to emergencies - including performing CPR and using AEDs as needed
• Accurately document care - interventions - and patient responses in electronic health records
• Educate patients within scope of care and assist with follow-up
• Collaborate effectively with interdisciplinary teams and communicate clearly with patients and staff
• Apply knowledge of medical protocols - safety procedures - and clinical judgment in all aspects of care
• Work Schedule: Full-time - Monday - Friday - 7:00 a.m
• - 3:30 p.m
• Virtual: This is not a virtual position
• Position Description/PD#: Intermediate Care Technician/PD99968A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

The Veterans Health Administration (VHA) is the largest integrated health care system in the United States, providing care at 1,321 health care facilities, including 172 VA Medical Centers and 1,138 outpatient sites of care of varying complexity (VHA outpatient clinics) to over 9 million Veterans enrolled in the VA health care program. VHA Medical Centers provide a wide range of services including traditional hospital-based services such as surgery, critical care, mental health, orthopedics, pharmacy, radiology and physical therapy. In addition, most of our medical centers offer additional medical and surgical specialty services including audiology & speech pathology, dermatology, dental, geriatrics, neurology, oncology, podiatry, prosthetics, urology, and vision care. Some medical centers also offer advanced services such as organ transplants and plastic surgery.