Shift Leader

Job Description

Job Description

WHO WE ARE 

Playa Bowls is New Jerseys Original Acai Shop founded in 2014, and our mission is to serve the highest quality, innovative products to support healthier lifestyles and inspire a world of fun, excitement, and togetherness. At Playa Bowls, we live our brand in our actions and in the relationships that we make in our communities. Our focus is to provide a bowl full of deliciousness to every guest, delivered with authenticity and passion for the Playa way. What began as a pair of blenders, a patio table, and a fridge has flourished into a 250-unit operator and franchisor of the leading fast casual restaurant concept. 

OUR LOCAL FRANCHISE TEAM

We are local CT owner operators. The ownership team with you is made up of two families whose purpose here is to find the right people to run great businesses with, so that your life, our other employees' lives, and everyone's family's lives are all better off because of what we do together in and out of the stores. We're real people, close by, deeply involved in the business, that are here to help and make this an empowering experience for those alongside us for the ride, building & growing together.

WHAT WE OFFER

• Tips: Our awesome staff + our awesome guest = a lot of tips!

• Compensation: Our base pay + tips combined is a minimum of $18.00 per hour. The combined hourly rate is typically higher (see previous note about tips)!

• Development: Our Playa Bowls training program will allow you to grow your skills to use in any career!
• Fun Environment: We are always dancing, smiling & having lots of fun!
• Playa Discounts: If an employee is working, they receive 50% off and one free bowl during their shift & if they're not working, they receive 30% off! Win-win!

WHO YOU ARE 

You’re a positive and enthusiastic people-person, who may just so happen to have a passion for fruit, superfoods, and all things healthy! As a Shift Leader, you are considered an extension of management and may be trusted with the shop during times in which the management is not present. Shift Leaders should be comfortable delegating tasks and should excel at doing such in a manner that prioritizes the needs of the shop. If you enjoy fast-paced environments, career growth, entrepreneurial thinking, innovation, and an occasional silly food pun, we want you!  

WHAT YOU’LL DO 

• Manage and maintain the quality of food, discarding product when necessary
• Delegate work to employees in an appropriate and responsible manner
• Responsible for leading opening and closing shifts
• Manage and issue refunds
• Solve customer issues in a polite and professional manner
• Manage and record inventory levels throughout the shift and at the end of the night
• Count the register, safe, and deposit
• Communicate effectively with management regarding any issues throughout the shift
• Ensure that all tasks are completed in a timely manner and in accordance with company standards 
• Lives the Playa Bowls mission, purpose, and values 

WHAT YOU’LL BRING

• Committed to delivering exceptional customer service by providing friendly, attentive service and ensuring satisfaction with every guest interaction.
• Proven ability to remain flexible in a fast-paced dynamic environment, quickly adjusting to changing priorities and customers’ needs to maintain seamless operations.
• Collaboratives effectively with team, fostering a positive and productive work environment 
• Skilled at prioritizing tasks to meet customer demands during peak hours 
• Ability to handle customer concerns or operational challenges with assistance from management calmly and effectively
• Ensuring accurate orders and maintaining food presentation standards 

REQUIREMENTS

• Must be available to work 5 shifts a week, minimum of 30 hours a week
• Must be available weekends but expected to work as the business dictates
• Must pass the required PB Food Safety certification requirement within 3 months of employment

ESSENTIAL PHYSICAL FUNCTIONS

• Must be able to remain in a stationary position for prolonged periods of time
• Must be able to lift or otherwise move 25-40 pounds occasionally
• Must be able to retrieve items from high and low shelving, the fridge/freezer, and under counters.
• Must be able to tolerate occasionally loud environments (high powered blenders, timers, and order notifications).
• Ability to frequently move about inside the establishment to access the Point-of-Sale cash register, assemble guest orders, clear tables, restock inventory, etc. 

MISSION

Inspire and support our communities one bowl at a time.

VALUES

Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol 

"Playa Bowls is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law."