Dmv Clerk

Job Description

Job Description

Job Title: DMV Clerk | Onsite- Gainesville, VA | $18-20/hr

Job Description

The Internal Operations Specialist will be assigned to a specific team, such as titling & registration, storage, or maintenance. This role is responsible for advancing order flow, answering questions from customers and internal staff, and removing roadblocks on orders. The position involves gathering pertinent data points for orders, communicating with customers and vendors by phone and email, establishing strong relationships with customer contacts and vendors, conducting quality checks, dispatching to the correct entity for movement, assessing vehicle condition, managing all repairs, understanding titling and registration functions, and assisting with additional tasks as deemed necessary by management. This role functions during core business hours and allows for remote work in accordance with the Telecommuting Agreement.

Responsibilities

• Effectively manage direct communication with customers, including fleet management companies and their clients.
• Manage details of each request, ensuring full understanding of customer requirements.
• Address questions and offer solutions to customers, using sound judgment to resolve issues and reduce delays.
• Monitor and manage team dashboard to keep orders moving.
• Participate in all order phases to ensure customer satisfaction.
• Negotiate transportation, registration, and repair issues and solutions with customers.
• Organize daily activities to ensure completion through provided tools, responding to emails within 4 hours.
• Develop professional working relationships with clients, field offices, co-workers, and vendors.
• Complete all assignments necessary to advance daily business needs and operations.
• Demonstrate ability to perform activities inherent to the department's responsibilities.
• Conform with all regulations, policies, work procedures, and instructions.
• Provide special project support to all departments within the organization.

Essential Skills

• 1+ year of customer service experience, preferably in a dealership environment.
• Strong Microsoft Office Excel skills and data entry skills, with a typing speed of at least 37 WPM.
• Strong communication skills, both writing and speaking, with attention to detail.
• Experience in call centers, logistics, dispatching, and transportation management.

Additional Skills & Qualifications

• Experience with MS Office (Excel, Word).
• Fast-paced work environment adaptability.
• Customer service background; call center experience is a plus.

Work Environment

This is a fully on-site position for the DMV team, located in a cubicle environment at headquarters, with satellite offices throughout the nation. The role operates Monday to Friday from 8 AM to 5 PM, with weekends off. The family work environment allows for close collaboration with seniors and leadership, providing opportunities for growth within one of the fastest-growing fleet transport companies. The current team consists of 11 people across five different teams, with plans to expand to 25 people.

This is a Contract to Hire position based out of Gainesville, VA.

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Gainesville,VA.

This position is anticipated to close on Jul 7, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.