Field Adjuster Supervisor

Job Description

Job Description

Vanguard is defined in the Oxford Dictionary as “a group of people leading the way in new developments or ideas”. Vanguard Claims Administration is no different. Whether you are a client, an employee or a key vendor, you will find your exposure to the VANGUARD team to be a refreshing change from the ordinary! If you are looking for a change for the better and believe that you have the skills necessary to excel with an energetic, fast growing entity, we would like to talk to you.

We are currently in search of an enthusiastic, qualified professional Field Adjusting Supervisor to ensure a quality work product through the supervision of Vanguard’s field adjusting staff.

Vanguard’s Field Adjuster Supervisor is to manage, support, and lead a team of Field Adjusters, ensuring efficient and high-quality claims resolution. This role also includes responsibility for maintaining SOC 2 compliance by safeguarding sensitive claimant, policyholder, and company information, ensuring confidentiality, integrity, and proper handling of data throughout all claims and supervisory activities.

Job Requirements:

• Supervise Field Adjusters including performance reviews, attendance, time off, licenses, etc.
• Oversee the technical aspects of claims adjusted by their staff.
• Adhere to management policies within Vanguard.
• Review large losses with VP of IA Services.
• Train Adjusters in the handling and processing of claims as needed.
• Carry a minimal caseload of claims as required by the VP of IA Services.
• Monitor workflow, diary, and reminder requirements.
• Process invoice queries from clients.
• Supervise, develop, and direct all personnel working directly under them, including:
• Reviewing Adjusters’ files to ensure claims procedures have been met.
• Providing immediate feedback to Field Adjusters on report findings.
• Answering Adjusters’ questions.
• Working with auditors for action plans on files.
• Recovery (Property Issues and Subrogation).
• Ensuring timeliness and proper completion of demand reviews.
• Quick turnaround of responses to queries made by claimants, clients, or attorneys.
• Timeliness in reporting to clients.
• Adequate reserves being maintained.
• Consistent claim closures.
• Meeting or exceeding company benchmarks.
• Take pride in their work and their team’s work to produce a quality product.
• Maintain good relations with all clients.
• Convey positive attitude and teamwork for optimum provision of client services.
• Review and approve staff time billing daily.
• Attend client meetings and perform marketing calls as required.
• Continue educational studies, maintain necessary licensing, and complete continuing education.
• SOC 2 Compliance: Ensure all sensitive information is handled in accordance with SOC 2 security, confidentiality, and data integrity requirements. Promptly report any potential compliance, security, or data handling issues, and ensure the team follows proper protocols for secure claims processing and documentation.
• Additional duties as assigned by the IA Manager.
• Performs additional responsibilities as needed to support business operations and compliance objectives. 
• Locations/Travel Required:
• Marketing may require overnight trips to visit clients.
• Seminars, meetings, and assignments may require travel to locations outside the office.
• Cover hearings and/or mediations when an adjuster is unable to attend.