Residential Supervisor (53120)

Program Supervisor – Children's Long Term Support (CLTS) Location: Waukesha County, WI Job Type: Full-Time | Benefits Eligible Schedule: Monday–Friday, 8:00am–5:00pm (flexibility required) Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is seeking a Program Supervisor to lead our Children's Long Term Support (CLTS) team in Waukesha County. CLTS is a federally funded Medicaid program supporting children with developmental, physical, or severe emotional disabilities. This role provides clinical and operational leadership for a team of Care Coordinators while maintaining regular contact with children and families served. Key Responsibilities Lead, coach, and supervise a team of Care Coordinators Ensure quality service delivery and compliance with CLTS, Medicaid, licensing, and contract requirements Monitor documentation, outcomes, and productivity standards Conduct case reviews, case consultation, and provide direct service coverage as needed Oversee staff training, performance evaluations, scheduling, and accountability Partner with Human Capital on hiring, onboarding, and staff development Support billing, financial oversight, and program budget management Build and maintain relationships with families, community partners, and funders Participate in program growth, marketing, and community outreach efforts Qualifications Required Bachelor's degree in Human Services or closely related field Minimum 2 years of experience working with children with disabilities and/or families Valid driver's license and reliable transportation Preferred Supervisory experience Experience with the Children's Long Term Support (CLTS) Waiver Program Compensation & Benefits Public Service Loan Forgiveness (PSLF) eligible employer Medical, dental, and vision insurance Paid Time Off + 10 paid holidays Mileage reimbursement 403(b) retirement plan Annual wage increases prioritized Employee Assistance Program Service awards and recognition Hybrid role : Ability to work 1 day/week from home! Why Join LSS Mission‑driven work supporting children and families Collaborative, team‑based environment Opportunities to lead, grow, and make a meaningful impact Lutheran Social Services of WI & Upper MI is an Equal Opportunity Employer (EOE).