Area Arcade Game Technician Manager

Position Overview:


As Game Tech Manager, you'll lead a team of technicians to keep all arcade games, attractions, and VR experiences running at their best. You'll oversee maintenance, troubleshooting, and repairs while driving preventative programs that minimize downtime and maximize performance.

In this role, you'll manage schedules, inventory, and vendor partnerships, while analyzing game performance to identify trends and implement long-term solutions. You'll also collaborate with Operations to enhance the guest experience, ensuring every attraction is safe, fully functional, and ready for play.

Salary: $60k - $70k

Benefits:

• Medical, Dental, Vision, Short-term and Long-term Disability, and Life Insurance
• Company paid Teladoc visits (Tele-medicine)
• Free Employee Assistance program (EAP)
• 401k Standard and Roth with company match of 4% Vested as of Day One
• Paid time off (PTO) - Prorated first year, then 10 Days
• Six Paid Holidays - New Year's, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas
• Annual Merit increases
• Annual Bonus Eligible
• We offer direct deposit

Incentives:

• One Hours free play card for team member and immediate family to FACE Amusement arcades and 20% discount at FACE owned restaurants
• Free admission and discounts for the team member and a guest to various amusements in our operating areas.
• Work Anniversary Bonuses - 1-Year: $100, 5-Year: $500, $10-Year: $1,000, etc.

Duties & Responsibilities:

• Lead, train, and develop a team of Game Technicians
• Create schedules to ensure proper coverage across all operating hours
• Coach team members on troubleshooting, repairs, and preventative maintenance
• Oversee maintenance, troubleshooting, and repair of arcade machines, gaming systems, and VR equipment
• Ensure all games and attractions are always fully operational and guest-ready
• Perform and enforce preventative maintenance programs
• Assist with installation, setup, and calibration of new games and attractions
• Minimize downtime and maximize game performance and revenue
• Monitor attraction performance and identify trends or recurring issues
• Maintain daily and weekly reporting on game functionality and repairs
• Partner with Operations leadership to enhance layout, flow, and guest experience
• Manage parts, tools, and supply inventory
• Order and track necessary equipment and replacement parts
• Identify common equipment issues and implement long-term solutions
• Maintain relationships with vendors and coordinate major repairs or upgrades
• Ensure all safety protocols and guidelines are consistently followed
• Maintain cleanliness, organization, and safety of all workspaces and equipment
• Protect company assets including tools, keys, and equipment
• Ensure compliance with company policies and applicable regulations

Requirements:

• Strong passion for gaming, technology, and guest experience
• 3-5+ years of technical experience in arcade, amusement, or similar environment
• Experience in the amusement industry as a Game Technician strongly preferred
• Ability to lift up to 50 pounds
• Flexibility to work evenings, weekends, and holidays as needed
• Prior leadership or supervisory experience preferred
• Advanced troubleshooting and IT skills (mechanical, electrical, and basic IT systems) preferred
• Strong analytical and problem-solving abilities
• Excellent communication and team leadership skills
• Ability to work in a fast-paced, dynamic environment
• Must be at least 18 years of age with a valid driver's license
• Enjoy Having Fun!

We are proud to be a Military Friendly Employer and strongly encourage applications from veterans, active-duty service members transitioning to civilian careers, and military spouses.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


FACE participates in E-Verify


Background Screening Required
FACE Culture

At FACE, our Team Members live our core values every day:

• Faith - Being confident in one another
• Attitude - Responding positively, no matter the circumstances
• Consistency - Doing what's expected, every day
• Excellence - Pursuing your personal best

FACE Expectations

• Friendly
• Fun
• Clean

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.