Service Technician I

Job Description

Job Description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.  

We offer a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets. 

Our service teams are responsible for providing service on Securitas Technology products at client sites. The position provides client contact for all post-installation problems on systems and equipment, as well as, special project work, when needed. 

This role requires an active EL06 license or must be very close to getting their EL06 License. 

Job Duties

• Respond to trouble tickets to ensure application uptime and system performance. 
• Work individually and as a team to diagnose and resolve application issues. 
• Execute preventative maintenance tasks to maximize application availability and identify system faults. 
• Perform routine configuration changes (user permissions, application configuration, etc.) 
• Document all system modifications through a digital change control tracking system. 
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience. 
• Perform pre-deployment end to end testing of all upgrades and major modifications. 
• Perform on site installations of software upgrades and major modifications.  

Minimum Requirements  

• High School diploma required or equivalent. 
• Familiarity installing and troubleshooting low voltage equipment. 
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms 
• Fire alarm experience:
  • Bosch, Silent Knight highly preferred.