Shift Leader

Shift Leader Springfield, IL

At W&M Restaurants, we don't just offer jobs - we create opportunities to thrive in a fun, inclusive, and community-driven environment. Whether you're starting your career or looking for a flexible role, we're here to support your growth with competitive pay, hands-on training, and mentorship programs. Our vibrant workplace culture celebrates your achievements and values your individuality. Plus, we're proud to give back - supporting local organizations, clubs, and sports teams, including over a decade of contributions to the Boys & Girls Club. Join a team that cares about your success and your community! $17.00 per hour - $18.00 per hour

We Offer the following:

• FREE EMPLOYEE MEALS - Stay fueled with delicious meals on us every shift!
• Fast-track your career with our commitment to promote from within - your growth is our priority!
• Learn and grow through hands-on training and inspiring mentorship programs.
• Be celebrated for your hard work in a culture that values and rewards your contributions.
• Enjoy competitive pay that reflects your dedication and performance.
• Choose your ideal schedule - day, night, part-time, or full-time - we've got you covered!
• Earn paid time off and recharge, with eligibility based on your location/state and role.
• Access health care coverage to support your well-being and peace of mind.
• Enjoy amazing perks like discounts on travel, entertainment, fitness, and more - because you deserve it!
• Free Uniform T-Shirts - Look great and feel comfortable with complimentary uniform tees - no extra cost to you!
• Premium Holiday Pay - Celebrate some of the holidays with extra earnings or time off - because your time is valuable, especially on special days. *Based on location/specific holidays and hours

Shift Leader Job Responsibilities. Essential Tasks:

• Deliver exceptional customer service in a fast paced, fun environment.
• Demonstrate a thorough knowledge of menu items, recipes, prices and serving sizes.
• Accurately handle cash/credit card transactions with attention to detail.
• Support shift operations by issuing and reconciling cash drawers to cashiers at the start/end of their shifts. Notify ARGM/RGM of any discrepancies based on sales/receipts.
• Prepare food and beverages consistently to meet brand quality standards.
• Maintain uncompromising food safety and cleanliness standards per company, Department of Health, OSHA, and brand standards.
• Conduct routine safety and food safety audits to ensure compliance with company, Department of Health, OSHA, and brand standards.
• Assist ARGM/RGM with training new crew members.
• Communicate shift-related issues or concerns to ARGM/RGM.
• Assist in resolving any service or food issues with customers in a professional and respectful manner.
• Assist ARGM/RGM with unloading deliveries, stocking supplies, and maintaining required inventory levels.
• Perform additional duties as assigned to support restaurant operations.

Job Requirements and Essential Functions:

• Must be at least 18 years of age.
• Accessibility to dependable and reliable transportation.
• Excellent communication skills.
• Dependable attendance and punctuality are a necessity.
• Able to perform basic business math.
• Able to complete required online training and certification modules.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Able to complete tasks that include stooping, pushing/pulling up to 20 lbs.
• Able to tolerate standing, walking, bending, twisting, and stooping during 90% of shift time.