Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY
I opened my agency in 1991 after previously working as a high school teacher, and that background helped shape the supportive and people focused culture we have in our office today. Our team of three works closely together, and we value creating an environment where everyone feels supported, connected, and willing to help one another succeed.

For our team, we offer a 401k plan, reimbursement for licensing costs and a strong focus on work-life balance. We enjoy simple traditions like Monday team lunches and believe a strong office culture starts with teamwork and trust. I’m looking for someone who is team oriented, outgoing, warm toward others, quick to learn, and someone who truly wants to be part of a supportive office that has each other’s backs.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Cindy Evcic - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.