Voice Engineer
AceStack LLC
Voice EngineerLocation: Gahanna, OHExperience: 7+Type: Full TimeMust Have Technical/Functional SkillsStrong experience with Voice / VoIP management tools and processesStrong knowledge and experience with Cisco Unified Call ManagerGood knowledge and experience with SBC technologies (Oracle)Strong understanding of call recording systems (Nice)Strong E911 experienceGood knowledge and familiarity with Cisco UCSGood experience with general networking technologiesStrong understanding with Microsoft Teams Calling3+ years of experience managing large call manager telephony environmentsRoles & ResponsibilitiesConfigure and enable Teams Phone System, policies, calling plans, and number assignments.Work with SBCs (AudioCodes/Ribbon) for Direct Routing setup and testing.Perform user cutovers from Cisco to Teams in coordinated migration waves.Configure Teams call queues, auto attendants, voicemail, and routing policies.Migrate and validate analog and specialty lines (gateways/intercom/paging).Coordinate with carriers for number porting and PSTN transitionsReconfigure or decommission Cisco voice gateways and SIP trunks postmigration.Update routing tables, dial peers, E911 configurations, and failover paths.Support coexistence scenarios during phased migration.Provide L2/L3 troubleshooting during pilot and mass migration phases.Identify issues in SBC routing, Teams policy conflicts, or device registration failures.Handle escalations related to call quality, dropped calls, and network dependencies.Create detailed SOPs, migration runbooks, rollback plans, and user guides.
Vacancy posted 2 days ago
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