Corporate Security Operations Lead

Job Description

Job Description

The Corporate Security Operations Lead (CSO) administers and executes the Credit Union’s Physical Security Program and serves as the primary authority for day-to-day security operations and incident response. This role is responsible for protecting employees, members, tenants, facilities and organizational assets by assessing risk, determining appropriate response actions, and implementing effective security controls. The position exercises independent judgment and discretion in managing security incidents, including after-hours events, and ensures coordinated response with internal stakeholders and external agencies. The Corporate Security Operations Lead serves as the primary decision-maker during active security incidents and is authorized to implement immediate protective measures, including access restrictions, lockdowns, and escalation to emergency services. The role operates without the need for prior approval from Safety or other departments during active incidents. While this role is responsible for operational execution and program administration, security strategy, governance, and long-term planning remain the responsibility of the Director of Facilities and Administrative Services. This position collaborates closely with Facilities, Safety (ERM), Business Continuity, People Experience, Branch leadership, and Vendor Management to maintain a secure, safe and compliant environment.

Key Responsibilities

Program Administration

• Administer and maintain the operational components of the Physical Security Program aligned with strategic direction set by the Director.
• Develop, update, and communicate physical security procedures, standards, workflows and operational controls.
• Conduct recurring security assessments and identifies corrective actions for physical security risks.

System Administration

• Recommend system and workflow improvements based on operational needs and industry practices.

Security Operations and Incident Response

• Lead response to security incidents, alarms, disturbances, and emergency situations, determining appropriate actions based on risk assessment.
• Serve as the incident lead for physical security events, coordinating response efforts and ensuring timely resolution.
• Assesses threats, prioritizes response actions, and implements immediate protective measures to mitigate risk.
• Maintain responsibility for after-hours security response, escalation and coordination.
• Coordinate directly with law enforcement and emergency services during active incidents.
• Conduct site presence and security assessments to identify risks, validate controls, and deter potential threats.

Threat Management and Enforcement

• Manage behavioral and threat-related risks, including workplace violence concerns and disruptive individuals.
• Determine and implements appropriate actions related to Temporary Restraining Orders (TROs), trespass directives, and access restrictions.
• Conduct threat assessments and determines appropriate escalation or intervention measures.
• Serve as the primary liaison with law enforcement regarding criminal activity, threats and investigations.

Investigations and Reporting

• Lead security incident investigations, including evidence collection, interviews and documentation.
• Analyze incident trends to identify vulnerabilities and recommends mitigation strategies.
• Prepare reports for leadership on security incidents, risks, and operational improvements.
• Maintain documentation in support of audits, compliance and legal requirements.

Training, Communication & Preparedness

• Promote security awareness across the organization through communication and engagement.
• Partner with Safety to ensure alignment between prevention programs and response expectations.
• Participate in drills, tabletop exercises, and business continuity exercises.

Collaboration and Cross Functional Coordination

• Partner with Safety (ERM) on emergency preparedness, drills, and post incident review.
• Collaborate with People Experience on workplace violence concerns, TROs, and employee-related security matters.
• Coordinate with Facilities on system infrastructure, construction projects, and vendor activity.

Qualifications & Experience

• High school degree required
• Five or more years of experience in physical security
• Managed and/ or administered access control systems, CCTV platforms, alarm systems, and incident investigations.

Preferred Qualifications & Experience

• Five or more years of experience in physical security, preferably in a financial institution or regulated environment
• Support of facilities operations or projects, preferred
• Collaborated with local and federal law enforcement agencies to support investigations, coordinate responses, and ensure appropriate handling of security incidents, preferred
• Associate’s or Bachelor’s degree preferred

Working Conditions & Minimum Physical Requirements

• Must be able to travel to neighbor islands and out of state as required.
• Must be able to drive and have a valid driver’s license.
• Ability to work a flexible work schedule.
• Able to sit and stand for a minimum of 2 hours at a time.
• Ability to deal with rapidly changing environment and multiple priorities.
• Ability to understand scope of tasks with instructions.
• We'll make reasonable accommodations for qualified applicants and employees with disabilities.

Benefits and Pay

The expected pay range for Corporate Security Operations Lead is $75,000.12 - $87,001.46 per year.

This range reflects the compensation we reasonably expect to offer for this role based on typical qualifications and market data. Offered pay may vary depending on the candidate’s experience, skills, and other relevant factors.

We cover 100% of employees single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time, our pay it forward program, and matching their charitable donations up to $250 per year per employee. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include, Paid Time Off and 11 Paid Holidays, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Health savings account, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.

About Company:

HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.

Make a difference one life at a time!