Manager, Product Manager- Digital Wallet Experiences Lead (Emerging Payments)

Manager, Product Manager- Digital Wallet Experiences Lead (Emerging Payments)

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team

This role is within the Emerging Payments - External Integrations team. The External Integrations team is responsible for third-party payments products and experiences that serve customers across the company. This includes Digital Wallets, Network connections, and external Virtual Card integrations. We manage both the products and relationships with our key third-party partners to simplify the moment of checkout for customers across online and in-person transactions. Our goal is that no matter how a customer chooses to pay, Capital One cards are the most secure and convenient choice.

As a Product Manager (Manager level) on our team, you will be responsible for the customer-facing frontend experiences for our third-party Digital Wallet products. This includes Apple Pay, Google Pay, Samsung Pay, and Paze, among others. You will own the frontend placements and experiences that allow customers to enroll their cards in Digital Wallets across our mobile app and website - both the current and future state. You will specifically lead our strategy for elevating Digital Wallet experiences across our app, surfacing them to the right customers at targeted moments in their lifecycle, and driving customer awareness and adoption across the Capital One ecosystem. You will also directly lead our Apple Pay integration and relationship.

In this role you will:

• Champion our Digital Wallet customer experiences, with a specific focus on elevating Digital Wallet placements and entry points across our mobile and web platforms and driving the long-term scaling strategy for surfaces like the Digital Wallet Manager.
• Identify opportunities to strategically expand Digital Wallet access, mitigate customer friction, and continuously improve the experience for customers who want to add their cards to Wallets, ensuring the process is both seamless and secure.
• Create a vision for the future state of our Wallet enrollment and self-service management flows, partner with leaders and key stakeholders to get alignment on the vision, and then bring that vision to life in collaboration with your engineering team.
• Lead a high performing engineering team in a high visibility role with ownership over your roadmap and the opportunity to make a large impact.
• Partner closely with Digital Wallet and Network Token backend teams to champion the end to end experience.
• Engage directly with external Digital Wallet and Network partners, including on shared feature development, roadmapping, and defining how Capital One shows up across external platforms.
• Collaborate with key stakeholders from across the company to ensure our Digital Wallet products are serving the needs of our internal and external customers.

Capital One Product Framework

In this role, you'll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • A Bachelor's or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

OR

• Bachelor's degree in any field and at least 3 years of Product Management experience

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products
• 1+ year of experience in product design, agile delivery, business analysis, data science, or software engineering
• 3+ years of experience with Payments Industry, Digital Wallets, or Network Tokenization
• 5+ years of experience in Product management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $164,800 - $188,100 for Manager, Product ManagementNew York, NY: $179,700 - $205,100 for Manager, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).