Senior Manager, Global Network Services

Senior Manager, Global Network Services Provides engineering leadership and design guidance in support of the Copeland Enterprise Global network. This management role leads and manages the Copeland Network Services engineering architecture design and development workstreams for all enterprise network technologies, serving as the senior technical resource for all IT networking and mentoring Network Services resources in best practices for engineering and architecture. Responsibilities Strategically provide thought leadership in developing a transformation roadmap to modernize and shape the Copeland network enterprise to meet the needs of the business units. Bring industry‑leading solutions and guidance to enhance the productivity and efficiency of the company. Manage multiple engineering teams in support of the overall Network Service line functions. Organically plan, design, and implement network infrastructure technologies around LAN, SD‑WAN, firewalls, wireless, and other network systems. Support infrastructure operations as a LevelIV technical resource and provide technical leadership and mentoring to the operations group. Research and evaluate emerging network and communication technology. Provide thought leadership and technical guidance as an SME for Enterprise IT leadership. Provide consultative services to the business units to deliver technical solutions to business requirements. Work with Security and Cloud Infrastructure groups as an SME for Enterprise IT communications. Work directly with industry vendors to identify opportunities to evaluate and incorporate new technologies and identify cost‑saving opportunities. Provide leadership with technical overviews and status of Network Services projects and initiatives. May be required to present to C‑Level resources within the company. Qualifications Current Cisco CCIE certification or have obtained Emeritus status within the last 3 years, or equivalent industry or military experience in an IT Network Military Occupational Specialty (MOS). Minimum 15years of experience in a Lead Engineering/Architect role working hands‑on with technology transformation and modernization of large global networks. Minimum 10years of recent experience in the design, implementation, and operation of WAN/LAN and wireless networks with Cisco hardware and other industry‑best‑of‑brand products. Detailed understanding of the function and configuration of security solutions specific to Cisco, Palo Alto and zScaler products. Advanced experience in network operations and ITSM services. Advanced knowledge of VLANs, spanning tree, BGP, EIGRP, OSPF, and other interior and exterior routing protocols and technologies. Advanced understanding of SD‑WAN and related technologies with recent experience designing and deploying an SD‑WAN infrastructure. Advanced experience in the design and implementation of RF and Wi‑Fi services. 10years of experience evaluating and assessing new and emerging technologies. Lead the evaluation of new hardware, firmware, and software. Develop procedural documentation and training for others on installation and support. Maintain vendor relationships for support as needed. Identify training needs, coordinate training, and participate in the development of training materials. Evaluate network performance and recommend options for performance tuning. Perform root‑cause analysis of problems and track, document, and report identified patterns. Provide proactive recognition and correction of network‑related problems. Work with various customer and Enterprise IT support groups in diagnosing network service‑related problems. Administer and manage highly skilled technical teams in a matrix format that are globally dispersed. Excellent presentation skills with experience presenting to C‑Level leadership. Excellent communication and teamwork skills. Advanced English language skills (verbal, reading, writing, understanding). Experience working in a global environment essential. Advanced knowledge of cloud networking design. Advanced understanding of routing and switching technology, firewalls, IP and RF signaling. Working knowledge of ITIL framework. Advanced knowledge of industry trends and products. Excellent network troubleshooting skills. Hands‑on experience with routers, switches, firewall, load balancer, cloud networking. Experience operating in an enterprise environment with strict change control procedures. Up to 20% international travel required. Preferred Qualifications Master’s degree or higher in CS, MIS or related technology/engineering discipline. Remote work arrangement: role is fully remote; may be required to travel to a Copeland site for collaboration. Benefits Flexible and competitive benefits plans including medical insurance, dental and vision coverage, 401(k) and more. Employees receive flexible time‑off plans, paid parental leave, vacation and holiday leave. Commitment to Inclusion & Belonging Copeland cultivates a strong sense of inclusion and belonging, embracing individuals of all backgrounds and treating them fairly. Work Authorization Copeland will only employ those who are legally authorized to work in the United States. This position is not eligible for sponsorship. Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. #J-18808-Ljbffr