Scheduling Coordinator

Care Team Coordinator / Scheduler

Location: Rhode Island & Connecticut

Schedule: Full-Time, Non-Exempt

Compensation: $26-$30 per hour + Performance-Based Bonus Opportunities

Our client, a growing home care organization serving Rhode Island and Connecticut, is seeking a highly organized, relationship-driven Care Team Coordinator / Scheduler to help ensure exceptional care for clients while creating an outstanding experience for caregivers.

This is much more than a scheduling position.

This role sits at the center of the organization and serves as a critical link between clients, caregivers, recruiters, clinical staff, and leadership. Every schedule built, every challenge solved, and every caregiver matched directly impacts the quality of care delivered to seniors and families.

If you thrive in a fast-paced environment, enjoy solving complex problems, and take pride in helping others, we'd love to speak with you.

What Makes This Role Unique

More Than Scheduling

You won't simply fill shifts. You'll play a key role in ensuring continuity of care, caregiver satisfaction, and client success.

Direct Impact on Operations

Your decisions directly affect:

• Client Satisfaction
• Caregiver Retention
• Service Continuity
• Team Communication
• Operational Excellence

Every Day is Different

This role requires critical thinking, adaptability, and strong communication skills. No two days are exactly alike.

Career Growth Opportunity

Success in this role opens the door to future leadership opportunities. This organization believes strongly in promoting from within. Many future Operations Managers, Staffing Managers, Recruiters, and Office Leaders begin by mastering care coordination. If you're looking for a company that invests in your growth-not just your position-you'll find that opportunity here.

Key Responsibilities

Care Coordination & Scheduling

• Match caregivers with clients based on skills, personality, availability, and continuity of care
• Build and maintain efficient caregiver schedules
• Coordinate new client starts and service transitions
• Resolve call-offs and last-minute scheduling challenges quickly and effectively
• Maintain strong communication with caregivers, clients, and families
• Ensure continuity of care whenever possible

Relationship Management

• Build trusted relationships with caregivers and clients
• Serve as a primary point of contact for scheduling-related needs
• Resolve concerns professionally, compassionately, and efficiently
• Deliver an exceptional customer service experience
• Promote caregiver engagement and client satisfaction

Operational Excellence

• Monitor staffing coverage and identify service gaps
• Improve caregiver utilization and schedule efficiency
• Assist with reducing overtime and staffing challenges
• Support recruiting, onboarding, and retention efforts
• Maintain accurate schedules and documentation
• Ensure compliance with company policies and standards

Team Collaboration

Work closely with:

• Operations Leadership
• Recruiting Team
• Clinical Team
• Business Development Team
• Administrative Staff

Success is achieved through teamwork, communication, and collaboration.

What Success Looks Like

Within your first 12 months, you'll help improve:

• Fill Rate
• Caregiver Retention
• Client Satisfaction
• Schedule Accuracy
• Response Time
• Employee Engagement
• Operational Efficiency

Success is measured not only by schedules filled, but by relationships built, problems solved, and the quality of service delivered.

Qualifications

Required

• Outstanding communication skills
• Strong organizational and time management abilities
• Ability to multitask in a fast-paced environment
• Excellent customer service mindset
• High attention to detail
• Comfortable learning and utilizing new technology
• Ability to prioritize quickly and make sound decisions
• Professional phone presence
• Reliable, dependable, and accountable

Preferred Experience

Experience in one or more of the following:

• Home Care
• Home Health
• Healthcare Scheduling
• Staffing
• Customer Service
• Healthcare Administration
• Medical Office Operations
• Senior Living
• Hospitality
• Logistics
• Workforce Coordination

Experience with scheduling software such as WellSky, AxisCare, HHAeXchange, AlayaCare, or similar platforms is a plus, but training will be provided for the right candidate.

Benefits & Perks

• Competitive Salary
• Performance-Based Bonus Opportunities
• Health Benefits
• Paid Time Off
• Leadership Development Opportunities
• Career Growth and Advancement
• Supportive Team Environment
• Meaningful Work That Impacts Lives Every Day

Why Join This Organization?

This organization believes exceptional care begins with exceptional people.

Their mission is to help seniors remain safe, independent, and thriving in the place they call home.

They are building a culture driven by compassion, accountability, innovation, and excellence-and they're looking for team members who want to be part of something bigger than a job.

If you're looking for a career where your work truly matters and where you can grow professionally while making a difference every day, we'd love to hear from you.

Don't have your resume on hand?

Text "SCHEDULER" to View phone number on click.appcast.io for an On-The-Go Application!

EOE