Front Office Manager

Front Office Manager - Southeast Oral and Facial Surgery
Knoxville, TN | Full-time | Website: southeastoralsurgery.com
This role is a unique opportunity for an experienced operations leader to serve as a true business partner and right hand to the surgeon. The Office Manager / Practice Manager will oversee day-to-day operations across administrative, front office, and clinical functions—helping build systems, lead the team, and establish a strong operational foundation from day one.
This is a hands-on leadership role ideal for someone who thrives on ownership, accountability, and collaboration while helping shape the culture and success of a growing practice.
What You'll Do
Practice & Operations Leadership
Serve as the primary operational leader for the practice, partnering closely with the surgeon on day-to-day management and long-term planning.Oversee all aspects of practice operations, including patient experience, team performance, workflows, and operational efficiency.Establish goals, track performance, and recommend improvements to support growth and sustainability.Lead implementation of policies, procedures, and operational best practices.
Team Leadership & HR Management
Hire, onboard, train, schedule, and manage front office and clinical staff.Provide coaching, feedback, and performance management, including quarterly check ins, annual compensation reviews and disciplinary support as needed.Foster a positive, professional, and collaborative team culture focused on patient-centered care.Ensure appropriate staffing levels to support patient volume and clinical flow.
Office & Patient Experience Oversight
Oversee office operations, patient flow, scheduling, and administrative processes.Ensure a consistent, high-quality patient experience from first contact through post-procedure follow-up.Maintain office systems, supplies, equipment, and vendor relationships.Step in to support front office functions as needed.
Clinical Operations Support
Partner with the surgeon to ensure efficient daily clinical operations.Support quality assurance, clinical workflow coordination, and continuity of care.Maintain compliance with clinical protocols, safety standards, and regulatory requirements.Ensure effective communication between clinical and administrative teams.
Facilities, Compliance & Administration
Oversee the physical environment of the practice, ensuring a safe, organized, and professional workspace.Maintain accurate operational documentation and reporting.Identify operational issues proactively and troubleshoot effectively.Perform additional duties as needed to support the success of the practice.
What You Bring
5+ years of experience in healthcare, dental, or medical practice managementPrior experience overseeing administrative and/or clinical teamsStrong understanding of front office operations, patient flow, and staff leadershipExcellent organizational, communication, and problem-solving skillsAbility to lead with confidence, empathy, and accountabilityComfortable working in a fast-paced, hands-on environmentBachelor's degree preferred; equivalent experience consideredDental or oral surgery experience strongly preferred
What We Offer
Competitive pay, Bonus potential, and annual merit reviewsMedical, Dental, Vision, Life InsuranceHealth Savings Account (HSA) with HDHP health plansPTO, Sick Time, Paid Holidays, Paid Parental LeaveShort-Term and Long-Term Disability401(k) Plan with Company MatchEmployee Assistance Program (EAP)