Membership Sales Teammate - Indian Trail

Membership Sales Teammate - Indian Trail

Build relationships, create first impressions, and help more people take the first step toward healthier lives.

Fitness Connection is looking for a Fitness Consultant who thrives on connecting with people and creating positive experiences. This role serves as the first point of contact for many future members, helping them explore membership options, understand the value of our services, and confidently take the next step in their fitness journey.

Success comes from building relationships, creating trust, generating opportunities, and consistently executing the daily activities that drive membership growth. Fitness Consultants combine sales expertise, service excellence, and genuine care for people to help members feel welcomed, supported, and connected from their first interaction forward.

This is an ideal opportunity for someone who enjoys meeting new people, working in a fast-paced environment, achieving goals, and making a meaningful impact through fitness.

Base Salary: $19 per hour, based on experience and qualifications

Medical, dental, and vision insurance plans available

Paid time off

Complimentary gym membership

Employee discounts on services and programs

Career growth and advancement opportunities within a growing organization

Membership sales goals are consistently achieved or exceeded

Prospective members feel welcomed, informed, and confident in their decision to join

Lead generation, referrals, and prospecting activities consistently create new opportunities

Follow-up activities are completed accurately and on time

Guests and members receive exceptional service throughout every interaction

Member concerns and questions are handled professionally and effectively

Club standards, operational procedures, and documentation requirements are consistently followed

Fitness Connection is represented professionally within the club and community

Drive membership growth - build a strong pipeline

Guide future members through the membership selection process using Fitness Connection's proven sales process. Conduct engaging club tours that connect individual goals to membership and service solutions. Present memberships, personal training, and club services confidently and professionally. Generate leads through referrals, networking, outreach activities, and community engagement. Conduct prospecting and follow-up activities with consistency and professionalism. Maintain an active pipeline of future members and scheduled appointments.

Create exceptional member experiences - run the business

Create welcoming first impressions for every guest and member. Build relationships that foster trust, loyalty, and long-term engagement. Listen to member goals and concerns to provide personalized recommendations. Address questions and concerns with empathy, professionalism, and confidence. Help create an environment where members feel valued, supported, and inspired. Maintain accurate records for leads, referrals, memberships, and sales. Execute front desk responsibilities, member check-ins, and telephone inquiries. Follow company policies and procedures, including operational and safety requirements. Support opening, closing, cleanliness, and merchandising responsibilities. Maintain organizational standards that contribute to a positive member experience.

This role requires a flexible schedule aligned to club needs, including evenings, weekends, and some holidays.

Schedules are planned in advance where possible

Fast-paced and highly interactive club environment

Frequent member, guest, and community interaction

Opportunities to participate in club promotions and outreach events

Fitness Connection is a full-service, all-inclusive health club built for real people chasing real results. We deliver a high-value experience with premium-level amenities-without the exclusivity. We create spaces where members can show up, put in the work, and see real results.

Fitness Connection is committed to equal opportunity for all applicants and teammates. The company will provide reasonable accommodations for known physical or mental disabilities or known medical conditions, consistent with legal obligations, and will engage in a timely, good-faith interactive process to determine effective accommodations where appropriate.

Ability to build trust and create meaningful conversations with prospective members

Strong consultative selling and closing skills

Confidence presenting memberships, services, and promotions

Self-motivation to achieve individual and team goals

Exceptional interpersonal skills and ability to connect with a wide variety of people

Genuine desire to help others achieve their goals

Strong customer service mindset and positive attitude

Ability to create welcoming, engaging experiences

Strong verbal communication and active listening skills

Ability to ask questions, identify needs, and provide thoughtful recommendations

Confidence handling objections and concerns professionally

Ability to influence decisions through trust, credibility, and relationship-building

Strong organization and attention to detail

Ability to manage multiple priorities in a fast-paced environment

Consistent follow-through and accountability

Comfort using technology, CRM systems, and club management tools

High school diploma or GED preferred

Previous experience in sales, retail, hospitality, customer service, or another customer-facing role preferred

Completion of Fitness Connection's EPIC Training Program within the designated timeframe

Ability to work a flexible schedule, including evenings, weekends, and holidays as needed

Ability to stand, walk, bend, and move throughout the club for extended periods

Ability to lift and move up to 50 pounds