Senior Manager-Client Success

Client Success Manager

Nisum is a leading global digital commerce firm headquartered in California, with services spanning digital strategy and transformation, insights and analytics, blockchain, business agility, and custom software development. Founded in 2000 with the customer-centric motto "Building Success Together," Nisum has grown to over 1,800 professionals across the United States, Chile, Colombia, India, Pakistan, and Canada. A preferred advisor to leading Fortune 500 brands, Nisum enables clients to achieve direct business growth by building the advanced technology they need to reach end customers in today’s world, with immersive and seamless experiences across digital and physical channels.

We are seeking a Client Success Manager to act as a trusted advisor for our enterprise clients, ensuring they achieve maximum value from our consulting and IT services. This role combines relationship management, engagement oversight, and strategic account growth to deliver measurable business outcomes and strengthen long-term partnerships.

What You'll Do:

• Client Relationship & Strategic Partnership
• Act as the primary point of contact for assigned clients, building and maintaining strong executive-level relationships.
• Understand client business priorities, challenges, and success criteria to ensure alignment with our services.
• Serve as a strategic advisor, guiding clients on how to maximize the value of delivered solutions. Engagement Oversight & Value Delivery
• Oversee delivery of consulting/IT engagements, ensuring outcomes align with client objectives.
• Collaborate with delivery teams, solution architects, and program managers to address client needs.
• Drive adoption and integration of delivered solutions across client teams.
• Proactively monitor engagement performance, providing insights and recommendations for improvement.
• Retention & Growth
• Identify opportunities for upselling and cross-selling additional services and solutions.
• Support contract renewals and ensure high client retention rates.
• Develop account growth strategies in collaboration with Account Executives and Sales teams.
• Client Advocacy & Feedback
• Act as the voice of the client internally, driving product/service improvements.
• Conduct regular business reviews with clients to demonstrate value delivered and align on future initiatives

What You Know:

• 7+ years of experience in client-facing roles within IT services, consulting, or enterprise account management.
• Proven track record of managing executive relationships and delivering business value in complex client environments.
• Strong understanding of consulting/IT delivery models, project management, and enterprise technology solutions.
• Exceptional communication, presentation, and stakeholder management skills.
• Ability to work cross-functionally with sales, delivery, and technical teams.
• Key Success Metrics:
• Client Satisfaction (CSAT/NPS)
• Renewal & Retention Rate
• Revenue Growth (Upsell/Cross-sell)
• Adoption & Value Realization Metrics
• Project Delivery Success

Education: Bachelor’s/Master’s degree in Business, IT, or a related field.

Benefits:

• In addition to competitive salaries and benefits packages, Nisum US offers its employees some unique and fun extras:
• Professional Development - We offer in-house technical training and professional learning programs aimed at developing skills across a broad spectrum of topics such as technology, leadership, role-based training, and process expertise. We also offer an annual stipend for employees to attend external courses in order to maintain professional certifications
• Health & Wellness Benefits - We believe that your health and welfare are important, and we strive to ensure that you have affordable options available to you, including some plans that are subsidized for employees and their families up to 90%. We also have dental and vision plans in the US where Nisum pays 100% of premiums for employees
• Volunteerism Pay - We believe in giving back and in the US, our employees are eligible for up to 40 hours of paid time off each year to volunteer towards the causes that they are most passionate about.