Enterprise IT Administrator

Enterprise It Administrator

The Enterprise IT Administrator is responsible for supporting and administering the core business systems that help power GOVX, including ERP, CRM, CSM, and related operational platforms. While part of the broader IT organization, this role is dedicated to enabling and optimizing logistics and sales operations across NetSuite, ServiceNow, Salesforce, and other supporting systems.

In this position, you will manage and maintain integrations between these systems using tools such as Boomi, MuleSoft, Microsoft Fabric and internal systems. You will design, manage, and support logistics-focused solutions through scripting, automation, reporting, and system customization.

Success in this role requires deep expertise in supply chain logistics combined with strong technical proficiency. You should be able to secure, monitor and manage systems integrations for these ERP, CRM, and CSM systems. You will also be responsible for designing and administering tailored solutions that improve and optimize logistics, service, and sales operations at GOVX.

This position will be under the supervision of the Chief Technology Officer.

Responsibilities

• Administer and support of NetSuite (ERP), and integrated systems, including RF-Smart (Warehouse/Shipping), Streamline, NetSuite Pay, Adaptive, TrueCommerce, and related integrations.
• Administer and support ServiceNow Customer Service Management (CSM), including integrations that support the member services team.
• Administer and support Salesforce (CRM), ensuring reliable data flow and integration support for the internal sales organization.
• Plan, prioritize, and manage ERP/CRM/CSM enhancements and integration projects. Manage these projects and external consultants and contractors from inception to implementation and perform support for these enhancements.
• Provide technical support for system issues related to ERP/CRM/CSM.
• Conduct system testing, integration validation, and QA processes to ensure new and updated solutions meet GOVX's reliability, performance, and availability standards.
• Troubleshoot and resolve integration, workflow, and data-quality issues across all connected platforms.
• Identify ERP/CRM/CSM risks and recommend improvements to enhance system stability and operational resilience.
• Maintain custom solutions using SuiteScript, SuiteQL, RESTlets, Boomi, MuleSoft, and application-level code to automate and optimize logistics workflows.
• Manage data integrations between ERP, CRM, and CSM systems using Boomi, MuleSoft, Microsoft Fabric and internal systems.
• Work closely with logistics, operations, sales, and service teams to understand processes, challenges, and system requirements and design and manage solutions to support them.
• Translate business needs particularly supply chain and logistics workflows into technical specifications and system enhancements.
• Ensure all solutions align with GOVX's operational standards and strategic objectives.
• Produce comprehensive documentation for ERP/CRM/CSM configurations, customizations, integration of workflows, and logistics processes.
• Create and maintain internal knowledge of assets to support continuity, onboarding, and cross-team understanding.
• Deliver training sessions to ensure teams can effectively use EPR, CRM, and CSM system enhancements.
• Partner with managers to deliver logistics-related technology initiatives on time and within scope.
• Provide clear, timely communication to leadership regarding system performance, risks, and upcoming changes.