Banking Services Operations Associate IV - Records & Retention

Overview: Manages requests for filing and retrieving loan folders and documents for Commercial, Consumer and Residential Mortgage loans. Primary Responsibilities: Receive, review, track and return custodial files and documents to and from third party custodians and business partners. Maintain quality control oversight for work completed by less experienced staff. Process imaged document retrieval requests for business partners and external customers utilizing Bank and vendor owned repository systems. Scan and image documents. Package and send loan folders and/or documents via external postal delivery. Box, ship, retrieve and track folders and/or documents to and from storage warehouse. Serve as primary point of contact for prior servicers or sellers for loan documentation. Provide operational and project support to department Group Leaders. Receive and process incoming and outgoing loan folders, and/or documents in a timely and accurate manner. Assist with procedure writing. Transport requested loan folders and/or documents to and from onsite business partners. Track and query incoming and outgoing loan folders and/or documents via electronic or manual means. Complete highly complex file room duties as assigned. Assist with coordination for loan acquisitions and transfers. Adhere to the Company’s standards for confidentiality. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Education and Experience Required: Associates’ degree and a minimum of 1 year’s work experience, or in lieu of a degree a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year’s work experience Education and Experience Preferred: Bachelor's degree Minimum of 3 years’ relevant work experience Physical Requirements: Ability to lift up to 25 pounds M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Buffalo, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at View email address on click.appcast.io for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Career Site Privacy Notice