Technical Sales Engineer (CO? Systems)

Technical Sales Engineer

CCR North America is seeking a Technical Sales Engineer dedicated to accelerating adoption and growth of our CO? systems portfolio across major U.S. food retailers. This role will focus exclusively on display cases, integrated cabinets, and CO?-ready refrigerated merchandising solutions.

The ideal candidate will support and deepen strategic relationships, drive standardization of CCR's case and cabinet product lines, and position CCR as the preferred technology partner supporting retailers' energy efficiency, sustainability, and merchandising goals. The Technical Sales Engineer acts as a trusted advisor to executive and technical stakeholders, ensuring CCR solutions are integrated into short and long-term store development, retrofit, and merchandising strategies.

This is a remote position; however, the selected candidate must live within a 2-hour drive of Bentonville, AR, as occasional on-site visits are required. Regular travel to the Bentonville location is an essential part of the role.

Responsibilities

Account Development

• Assist in building multi-year account plans alongside the customers Strategic Account Manager, focused on CCR's CO? systems product roadmap.
• Expand adoption of cases and cabinets across store formats including hypermarkets, supermarkets, convenience, forecourt retail, and specialty concepts.
• Convert pilot deployments into national standards, influencing customer purchasing and rollout strategies.
• Identify product line expansion opportunities including specialty cases, self-contained doors/cabinets, back-room prep areas, and energy-efficient merchandising upgrades.
• Partner with customers to align CCR solutions with ESG, energy-reduction, and sustainability goals.

Customer Engagement & Partnership

• Maintain relationships across merchandising, engineering, store design, procurement, and sustainability teams.
• Position CCR as a thought leader in CO? case technology, energy-efficient cabinet design, and total-store performance.
• Facilitate joint innovation sessions, specification alignment reviews, and category planning meetings.
• Lead discussions on lifecycle cost reduction, store aesthetics, merchandising performance, and regulatory readiness (SNAP, EPA, Title 24, AIM Act implications on refrigerants).
• Serve as a trusted advisor on the end-to-end case selection process from design to delivery and ongoing product optimization.

Collaboration & Internal Alignment

• Work closely with the Strategic Account Manager, Sales Support, Product Management, Engineering, and Supply Chain to deliver tailored solutions.
• Collaborate with Business Development Managers & Strategic Account Managers to ensure seamless transition from early engagement to broader rollout.
• Provide market feedback, competitive insights, and customer intelligence to influence future CO? case and cabinet innovation.
• Align internal teams around customer timelines, quality expectations, packaging needs, and merchandising requirements.

Qualifications

Required Skills & Attributes

• Strategic thinker capable of shaping multi-year product roadmaps aligned with customer priorities.
• Influential communicator who can confidently navigate executive, technical, and merchandising discussions.
• Commercially strong , with the ability to articulate cost-per-linear-foot, lifecycle savings, energy modelling, and operational benefits.
• Customer-centric relationship builder with long-term account growth orientation.
• Resilient and proactive , anticipating challenges and identifying opportunities early.
• Strong collaborator , able to partner across engineering, operations, service, and product teams.

KPIs & Success Measures

• Growth of CCR cases/cabinets revenue across strategic retail accounts.
• Increased share of wallet for CCR within display cases, integrated cabinets, and specialty refrigeration categories.
• Acceleration of case adoption as part of mainstream store design standards.
• Standardization agreements secured with key national retailers.
• Successful execution of annual and multi-year account plans.
• Measurable customer satisfaction (quality, delivery, aesthetics, merchandising impact).
• Repeat business and long-term contractual commitments.

Experience & Qualifications

• 5-10+ year's experience in technical sales positions.
• Proven success selling cases/cabinets, refrigerated merchandising, store fixtures, or display technologies to national retailers (preferred).
• Strong understanding of retail store operations, merchandising objectives, and sustainability expectations.
• Experience managing large, multi-million-dollar retail accounts.
• Solid understanding of energy efficiency, refrigerants, and environmental compliance frameworks.
• Bachelor's degree in Business, Engineering, or a related field; MBA valued.
• Domestic travel required (3040%).