Performance and Risk Lead

Job Description

Job Description

Complete Staffing is partnering with a growing financial services organization to identify a Partner Risk & Performance Lead to support the continued growth and development of its Bank Partnerships function.

This is an exciting opportunity for an experienced risk professional to play a key role in building and strengthening the governance framework supporting a growing partnership portfolio. The ideal candidate will bring a strong understanding of risk management, financial services, partner oversight, and performance monitoring, along with the ability to translate complex risk information into actionable insights for leadership.

Position Summary

The Partner Risk & Performance Lead will be responsible for establishing and maintaining the risk governance framework supporting the organization's Bank Partnerships function.

This individual will oversee partner risk assessments, policy alignment, control mapping, ongoing monitoring, performance oversight, and governance activities designed to ensure partnership programs operate within the organization's risk appetite, regulatory expectations, and strategic objectives.

The role will serve as a bridge between partnership growth and safety and soundness, ensuring risk management principles are embedded throughout the partner lifecycle—from onboarding and implementation through ongoing monitoring and performance management.

Success in this role will include developing effective risk assessments, establishing well-defined control frameworks, creating meaningful performance monitoring, ensuring strong policy alignment, identifying emerging risks, and delivering actionable insights that support informed decision-making.

As the partnership function continues to grow, this individual will also have the opportunity to help establish repeatable governance processes, expand team capacity, and potentially lead and develop additional resources.

What You'll Do

Partner Risk Governance

• Conduct initial and ongoing partner risk assessments.
• Develop and maintain partner risk rating methodologies.
• Evaluate operational, compliance, credit, strategic, reputational, and information security risks associated with partnership activities.
• Support governance reviews throughout the partner lifecycle.
• Recommend risk mitigation strategies and monitoring requirements.

Policy Alignment & Control Frameworks

• Map partnership activities to applicable policies, standards, and governance requirements.
• Develop and maintain partnership control inventories.
• Validate implementation of required controls during onboarding and ongoing operations.
• Support policy exception reviews and remediation activities.
• Identify control gaps and recommend enhancements.

Ongoing Monitoring & Performance Oversight

• Establish and maintain key risk indicators (KRIs) and key performance indicators (KPIs).
• Monitor partner operational performance, portfolio trends, complaint activity, vendor performance, servicing performance, and program outcomes.
• Coordinate periodic partner reviews and annual program assessments.
• Identify emerging trends requiring escalation or management attention.

Risk Intelligence & Reporting

• Develop executive reporting frameworks supporting partnership oversight.
• Analyze risk, performance, and operational trends across the partnership portfolio.
• Support dashboards and reporting that communicate portfolio health, operational performance, earnings impacts, and emerging risks.
• Translate complex risk information into clear, actionable management insights.

Governance & Leadership Support

• Support Executive Management, Board, and committee reporting.
• Participate in governance reviews and risk oversight activities.
• Provide independent challenge and risk perspective on partnership initiatives, changes, and growth opportunities.
• Support the continued development and enhancement of the Bank Partnerships governance framework.

Requirements

• 5–10 years of experience in risk management, enterprise risk management, third-party risk management, compliance, operational risk, or partnership oversight.
• Strong understanding of consumer lending and partnership-based business models.
• Experience conducting risk assessments and control evaluations.
• Experience developing KPIs, KRIs, dashboards, or executive reporting.
• Experience supporting audits, examinations, and governance committees.
• Strong analytical and critical-thinking skills.
• Ability to evaluate complex information, identify emerging risks, and communicate recommendations to leadership.
• Strong communication and relationship-building skills.
• Ability to work independently and build processes in a growing organization.