Client Support Specialist - Insurance Licensed

Jobs Search Client Support Specialist - Insurance Licensed About the Role We are seeking a dedicated, detail‑oriented, bilingual (English/Spanish) Customer Service Professional who is passionate about delivering exceptional service. The ideal candidate is a strong communicator with a friendly, professional demeanor, capable of resolving complex client inquiries while delivering a world‑class customer experience. Comfortable navigating CRM systems, managing customer interactions, and maintaining high accuracy and compliance standards. Benefits Hourly Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Work from Home Hands on Training Mon-Fri Schedule Career Growth Opportunities Responsibilities Handle inbound and outbound customer calls, emails, and chats Process policy changes, endorsements, and updates Assist customers with billing, payments, and account questions Support claims by providing guidance and status updates Prevent cancellations through problem resolution and retention efforts Manage renewals and policy reviews Deliver professional, empathetic, and efficient customer service Accurately document all interactions and follow compliance procedures Maintain productivity, quality, and service level standards Collaborate with sales, underwriting, and management teams Ensure high accuracy and compliance standards in all interactions Qualifications Fluent in English and Spanish (verbal and written) High school diploma or equivalent Strong verbal and written communication skills Excellent listening and problem‑solving abilities High emotional intelligence and customer‑focused mindset Ability to remain calm and professional under pressure Strong attention to detail and accuracy Ability to multitask and navigate multiple systems Basic to intermediate computer skills (CRM, email, phone systems) Reliable attendance and strong work ethic Ability to follow processes, procedures, and compliance requirements License in Georgia (desirable) #J-18808-Ljbffr