Assistant Community Manager

Description Assistant Community Manager is a property management position responsible for the overall performance of assigned community or communities. Areas of responsibility include financial management, appearance and resident relations, day‑to‑day operations, and management office and assigned staff. The manager may oversee several affordable regulated programs and must understand regulatory compliance. The role ensures high performance and customer service delivery consistent with the agency’s mission, vision, and values. Examples of Duties Inspect property daily to ensure standards for property and curb appeal are met. Maintain curb appeal to attract client traffic and exceed neighborhood market standards. Inspect aged or selected vacancies weekly to monitor upkeep and ensure make‑ready standards. Monitor occupancy and advise supervisor of any problems. Oversee apartment turnarounds and contractor work, ensuring compliance with turnaround policies. Maintain collections above minimum standards set by the housing authority or Housing Director guidance. Update status, ready, and on‑notice boards as applicable. Review transfer requests, walk units as required, and ensure resident history review before approval. Coordinate, prepare, and submit marketing reports: weekly traffic, occupancy, and management reports. Maintain approved budgets and request approval for budget deviations. Inspect apartments upon move‑out and determine charges to residents. Consult with supervisor on repairs or replacements over $500. Prepare and submit budget variance reports, executive summaries, forecasts, and month‑end accounting and rent reports. Train, manage, and counsel on‑site staff; consult on special circumstances or issues for escalation. Analyze monthly performance and budget projections, discuss strategies with supervisor, and communicate as needed. Communicate strategy changes, short‑term and long‑term goals to staff during weekly meetings. Establish schedules for on‑site leasing personnel, service technicians, and groundskeepers. Ensure proper coverage during office hours and coordinate PTO requests. Conduct annual employee performance reviews and recommend merit increases, promotions, and evaluations. Perform other related duties as assigned. Behavioral Competencies Leadership – provide direction, plan, execute, and achieve department goals with clear communication. Commitment – set high standards, pursue aggressive goals, and persist through obstacles. Customer Service – exceed expectations, understand customer needs, and treat colleagues as customers. Effective Communication – convey information clearly orally and in writing; listen effectively. Responsiveness and Accountability – hold oneself responsible for work and contribute fair share. Teamwork – balance individual and team responsibilities, provide constructive feedback, and support team success. Continuous Improvement – seek innovative solutions, experiment with new ideas, and use data for decision making. Typical Qualifications Bachelor’s Degree in Business Administration, Social Services, or related field (experience in lieu of a degree considered). One year of property management experience. One year of property management marketing experience. Flexible schedule, including weekends as needed. Successful completion of criminal background check, MVR, education and work history verification, and drug screening. Preferred Requirements Certified Apartment Manager. Certified Occupancy Specialist (COS). Tax Credit Specialist (TCS). Four years of property management experience. Experience with Onesite and/or Yardi property management software. Experience with Google Drive, Gmail, Docs, Sheets, and Slides. License and Certifications Class ’C’ driver’s license and appropriate insurance coverage. Must complete Certification as a Certified Occupancy Specialist and/or Tax Credit Specialist within the first year. Ability to earn additional certifications as required (e.g., Certified Apartment Manager). Technical Skills Understanding of mission, vision, and values and application in work. Knowledge of office practices, procedures, and customer service principles. Proficiency in basic mathematics. Interpersonal skills using tact, diplomacy, patience, and courtesy. File and record‑keeping system management, including document imaging. Basic clerical skills. Verbal and written communication. Operating office machines: PC, copiers, printers. Collaborative work with co‑workers, supervisors, public, and customers. Typing, filing, and maintaining reports for specialized programs. Manage multiple tasks and priorities with interruptions. Handle diverse people and communities. Plan and organize workload effectively. Data entry accuracy and efficiency. Adhere to schedules and timelines. Physical Demands Employee must remain stationary are required; daily movements include sitting, standing, operating computers, and attending meetings. Must communicate via email and telephone. Occasionally transport up to 25 pounds. Work Environment Office environment. Driving required for work sites. Work Monday–Friday; occasional Saturdays, hours determined. Hearing and speaking required to exchange information. Visual ability to read materials and drive. Hand dexterity for computer keyboard usage. Sitting for extended periods. Operate mailing and related equipment. Contact with dissatisfied or abusive individuals. Moderate noise level. High interaction with external/internal clients. May be required to work at different properties for interim periods. Subject to environmental elements when visiting sites or attending outside events. Employment Notice This description provides a general overview of the Assistant Community Manager role. It is not an employment contract or agreement, and the agency reserves the right to modify the specification without notice. #J-18808-Ljbffr Franklin Companies