Help Desk Specialist
$21.18 - $31.76 per hourValley Health
- # Help Desk SpecialistApplylocations: Winchester, VAtime type: Full timeposted on: Posted Todayjob requisition id: JR109361*As one of the **nation's Top 15 Health Systems, recognized by Premier and Modern Healthcare**, Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects our commitment to exceptional patient care, clinical quality, and the caregivers who make it all possible.*## DepartmentINFORMATION SYSTEMS - 108231## Worker Sub TypeRegular## Work ShiftFirst Shift (United States of America)**Pay Range**$21.18 - $31.76# **Job Description**The Help Desk Specialist serves as the first point of contact for IT support, providing courteous and timely assistance to end users via phone, email, and remote tools. This role focuses on resolving basic technical issues, documenting incidents and service requests in ServiceNow, and escalating more complex matters following established procedures. The Specialist develops foundational technical and customer service skills while learning organizational systems, policies, and workflows.**Responsibilities and Duties**Provide first-level support via phone, portal, email, and remote toolsLog, categorize, prioritize, assign and document tickets accurately in ServiceNowPerform basic troubleshooting for hardware, software, account access, and peripheralsMeet defined SLAs and customer service standardsParticipate in training and continuous learningHandles low-to-moderate complexity incidents and requestsFollows documented procedures and knowledge articlesEscalates issues appropriately based on defined criteria**Education**High school diploma or equivalent. Associate’s degree in an IT field of study preferred.**Experience**Prior IT and customer service experience preferred.**Qualifications**Foundational IT knowledge (Windows, basic networking, common applications)Strong customer service and communication skillsAbility to follow processes and learn quickly# **Benefits**At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:* A Zero-Deductible Health Plan* Dental and vision insurance* Generous Paid Time Off* Tuition Assistance* Retirement Savings Match* A Robust Employee Assistance Program to help with many aspects of emotional wellbeing* Membership to Healthy U: An Incentive-Based Wellness ProgramValley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.To see the full scale of what we offer, visit valleyhealthbenefits.com.
- J-18808-Ljbffr Valley Health
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Help Desk Specialist in Winchester, VA vacancy
- ...Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and... ...and track adversary activity, and help protect Navy networks and critical systems... ...operations and watch floors; mix of help desk and user support, network and systems...SuggestedApprenticeshipWorldwideShift work
US Navy
Winchester, VA14 hours ago - ...advancement Profit sharing This Is Not Your Average Tech Job Are you a hands‑on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond...SuggestedHourly payFor contractorsImmediate startFlexible hours
Hardy Industries Inc
Winchester, VA14 hours ago - Shentel Technical Support Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often...SuggestedLocal area
$29.08 - $38.89 per hour
...and provide level one and level two support for software applications, hardware, presentations, and peripherals for incoming service desk requests via ticketing system, emails, chat, calls, or walk-up requests. Actively support the customer in all aspects from ticket...SuggestedHourly payWork at officeWeekend workAfternoon shift- ...vision insurance Generous Paid Time Off Tuition Assistance Retirement Savings Match A Robust Employee Assistance Program to help with many aspects of emotional wellbeing Membership to Healthy U: An Incentive-Based Wellness Program Valley Health also...SuggestedFull timeTemporary workWork at officeRemote workFlexible hours
- EM Key Solutions Inc in Winchester, VA is seeking a Business Analyst to analyze business use cases and engage with stakeholders. Responsibilities include creating process definitions and supporting documentation. The ideal candidate will have advanced communication skills...
- ...wondered how data-driven insights shape financial decisions at leading companies? As a Business Planning Analyst at Spectrum, you’ll help drive smarter budgeting and expense management through expert analysis and reporting. Join a team where your skills in financial...Full timeWork at officeLocal areaVisa sponsorship
SPECTRUM
Winchester, VA8 hours ago $61.9k - $141k
System Administrator, SeniorThe Opportunity:We are seeking an experienced senior System Administrator to join our IT team. This role is responsible for maintaining, optimizing, and securing both our on-premise and cloud infrastructure. In this role you will demonstrate ...Full timeContract workPart timeWork at officeLocal areaRemote work- ...Winchester, VAIn this role, you will support our customer's mission to help maintain transparency in our government by providing... ...is performed in an open office environment with a large personal desk spaceClearance:Applicants selected will be subject to a security...For contractorsWork experience placementWork at officeMonday to Friday
Cortek Inc
Winchester, VA13 days ago - ...Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued...Contract workTemporary workLocal area
System One
Winchester, VAa month ago - ...subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued...Contract workTemporary workLocal area
System One
Winchester, VAa month ago - Job Description Job Description Business AnalystDC/Winchester, VAThis is an Onsite PositionEM Key Solutions is seeking a Business Analyst.Duties/Responsibilities:Process requirement experts analyze business use cases for possible automation and, subsequently, create ...For contractors
Cortek Inc
Winchester, VA13 days ago - Location: Winchester, VA Schedule: Hybrid role Job type: Contract Key Requirements 6+ years of experience supporting JD Edwards EnterpriseOne environments Strong expertise in JDE Supply Chain and Manufacturing modules Hands-on experience with WMS and RF-enabled warehouse...Contract work
- Job Description Job Description About Us: Grady Management, Inc., a proud recipient of WTOP News's Top Workplaces of 2026 award, has been a trusted leader in multifamily property management since 1965. Our Culture by Design philosophy grounds our work in purpose...Night shift
Grady Management Inc.
Winchester, VA9 days ago $70k
Description: What we're looking for: We are seeking an experienced Automotive Technician to join our team. While Subaru experience is a plus, it is not required—we welcome skilled technicians from all backgrounds who are eager to grow and contribute to a high-performing...Carter Myers Automotive
Winchester, VA1 day ago$17.8 per hour
...Patent Application Specialist (Reviewer)This is a remote position. However, successful candidates are responsible for personal travel to closest USPTO office for PIV card, computer equipment, system access, training, and other contract support purposes as needed/required...Hourly payContract workWork at officeRemote workDTSV, Inc.
Winchester, VA14 hours ago$60k - $100k
...technician looking to grow or a diagnostic technician seeking a high-performing shop, we offer the tools, training, and compensation to help you succeed. Compensation & Benefits ~ Earning potential of $60,000-$100,000+ ~ Hourly, Flat Rate, or Hybrid Pay Plans...Hourly payPrice workImmediate startFlexible hoursCarter Myers Automotive
Winchester, VA1 day ago$17 - $18.15 per hour
...Day shift flex 8am -8p day shift Floater (12 Hours Shifts on a 2 week Rotation) We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. They...Part timeWork at officeFlexible hoursShift workDay shiftEnsemble Health Partners
Winchester, VA1 day ago- ...desktops, monitors, and networking hardware). Ability to install, service, and configure equipment in confined spaces, including under desks and within server racks. Ability to climb ladders and perform overhead cabling when necessary. Manual dexterity to handle cables,...Temporary workWork at office
- ...exist. We're who we are today because of the people behind us. Every team member, every connection, and every customer relationship helped shape this company.We've built our reputation by delivering smarter, safer material handling across the full lifecycle: equipment...Temporary workLive inLocal area
Burwell Material Handling, LLC
Winchester, VA2 days ago $19 - $20.83 per hour
...to start a career in this field? Are you tech savvy with a good mechanical aptitude and feel your skills are transferable? Can you help us to provide best in class service? Do you want to work with some of the largest retail customers in the industry? NCR Voyix is looking...Hourly payLocal areaImmediate startFlexible hoursShift workRotating shiftDay shiftAfternoon shiftJetPay now NCR Payment Solutions
Winchester, VA2 days ago- Job Description Job Description We have an immediate opening for an Electronics Technician. Job Responsibilities: Install, maintain and provide technical support and service of wireless communications equipment such as: UHF/VHF and 800/900 MHz analog and...Work experience placementImmediate start
Communications Express Llc
Winchester, VA12 days ago - ...Research Winchester, VA $45,000.00-$67,400.00 1 week ago Assistant/Associate Teaching Professor in Forensic/Legal Psychology We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr...Part timeLocal areaFlexible hoursShift workNight shift
Chico's FAS
Winchester, VA4 days ago $50k - $55k
Telecommunications Field TechnicianTimmons Group is currently seeking a Telecommunications Field Technician to join our Telecommunications & MRE group located in Winchester, VA. The Telecommunications Field Technician will work with leading electrical and telecommunication...Long distanceFlexible hoursTimmons Group
Winchester, VA2 days ago- Job Description Job Description 4yr Bachelors degree requiredTS clearance required to applyMinimum of 4 years experience utilizing Jira to track work for the ART.Supports, installs, maintains, troubleshoots, and coordinates the usage of local and wide area networks ...Local area
Bow Wave LLC
Winchester, VA13 days ago - ...Police Department is currently recruiting for a Crime Analyst. If you have a passion for analyzing information, identifying trends, and helping solve complex problems, this is an opportunity to make a meaningful impact on public safety. Duties and Responsibilities...Work at office
City of Winchester, Virginia Local Government
Winchester, VA1 day ago - : Overview To perform complex cost accounting and management reporting for Navy Federal business unit products and services, and to contribute to the formulation of department business strategy by planning and conducting the annual financial planning (AFP) and midyear...Full timeInternshipMonday to FridayShift work
Navy Federal Credit Union
Winchester, VA3 days ago - Responsibilities: • Must have the ability to not share work information with others outside assigned NNCP Unit/Section and its partners during and after employment. • Shall demonstrate written communication skills sufficient to explain actions taken and how recommendations...Contract workFor contractorsWork at office
Bow Wave LLC
Winchester, VA4 days ago - Requirements Active TS/SCI Eligibility Minimum of eight (8) years of experience in Network Administration Minimum of three (3) years of experience working with government AWS SCS2 and C2S enclaves Support, install, maintain, troubleshoot, and coordinate Local Area Networks...Local area
$18 per hour
Responsibilities No experience necessary, paid training is provided, and we pay your certification fees! ECS Limited is offering a unique opportunity for a talented Construction Materials Testing (CMT) Field Technician to join our Winchester team and advance ...For contractorsECS Mid-Atlantic, LLC
Winchester, VA4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Help Desk Specialist. Be the first to apply!
Related searches