Volunteer Experience Specialist

Volunteer Experience Specialist

GSGNY Background

The Girl Scouts of Greater New York (GSGNY) is a leading youth development organization serving 16,000 girls ages 5-18 each year. Our mission is to ensure that every girl across New York City can develop the courage, confidence, and character needed to thrive.

GSGNY delivers empowering programs in nearly every NYC zip code, from traditional troop experiences to STEM and robotics, leadership development, and meaningful community service. We also support unhoused girls living in shelters across the city and send 5,000 girls each summer to our beautiful camp in upstate New York.

Through our iconic Cookie Program, Girl Scouts earn money for troop activities while building critical financial literacy and entrepreneurial skills.

Position Description
The focus of this position is to provide troop engagement, training, and support to our leaders/volunteer, and to be the primary point of contact for volunteers throughout assigned areas. Support ongoing strategies to gather leaders' input and identify needs for continued collaboration. Engage leaders on an ongoing basis. Engage with Service Units monthly. Encourage leaders to adopt the use of digital platforms such as the Volunteer Tool Kit, Looker, and gsLearn, and BAND Channel. Manage Virtual cohorts and ensure leaders and youth are identified for each opportunity. The goals is to provide support and resources to volunteers and troops so they can consistently deliver the Girl Scout Leadership Experience. Onboard new volunteers and ensure their overall satisfaction.


Responsibilities

• Provide exceptional customer service to our leaders and volunteers with the goal of increasing retention year over year
• Attend, and if needed, coordinate Service Unit meetings
• Survey all active leaders quarterly and document results
• Collaborate with Membership and other departments to develop and implement engagement and support strategies for our leaders
• Work closely with First Year Experience Manager and Customer Experience to outline processes that provide support and guidance for new leaders
• Lead council-wide initiatives to improve overall volunteer engagement year over year.
• Represent council at country-wide business and volunteer engagement / volunteer support projects.
• Share outcomes and insight from quarterly surveys with other departments
• Work with other departments to connect all outreach efforts with our volunteers and timely content if shared through the proper media channels

Qualifications

• Education - Bachelor's Degree or 3 years of related experience
• Strong aptitude for using database systems (Salesforce, and Looker).
• Experience -2+ years of related experience
• Superior problem-solving skills and ability to work independently
• Ability to exercise sound judgement regarding data integrity, analyzing/presenting issues as they arise, and maintaining and organizing workload
• Ability to communicate technical information to non-technical team members and work well with team
• Ability to work cross-functionally and to identify how processes contribute to big-picture goals
• Excellent organizational skills and attention to detail
• Ability to manage and maintain confidential information
• Computer skills - Proficiency in Microsoft Suite (Outlook, Word, Excel, PowerPoint) with advance knowledge such as experience working with CMS databases
• Ability to lift and carry a minimum of 25 pounds
• Excellent interpersonal skills: have a strong sensitivity to cultural differences present among staff, youth, and volunteers within our organization through an anti-racist lens
• Ability to work flexible hours including some evenings and weekends
• This is a hybrid position (combination of in office, virtual and in-field) with some evening requirements
• Regular contact with youth, caregivers, volunteers and community members

Compensation & Benefits:

• $50,000 annual salary
• Comprehensive benefits including options for health, dental & vision coverage, Flexible Spending Account/FSA, commuter benefits, 403(b) retirement savings plan with employer match, and generous PTO.

The Girl Scouts of Greater New York are an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to you without regard to race, creed, color, religion, national origin, sex, sexual orientation, pregnancy, marital status, age, veteran status, medical condition or disability, genetic information, gender identity, or any other protected status under federal, state, or local law.

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description. Any essential function or requirement of this job will be evaluated as necessary should an incumbent or applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation(s) for the specific disability will be made for the incumbent or applicant when possible.