Sr Associate-Digital Product Ops

Overview Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights. The Enterprise Data and AI organization unites the data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences. The EDAI organization also incorporates technology research and development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact. The GenAI Enablement Team partners with stakeholders to support GenAI use cases from inception to implementation—guiding teams through council reviews, model integration, testing, and evaluation—to ensure alignment with enterprise GenAI strategy, governance, and the safe, compliant adoption of AI capabilities across the organization. As a Senior Associate of Product Enablement and G2M (Go to Market), you will join our team that has embarked on launching GenAI products at Amex. In this role, you will drive G2M activities, ensuring appropriate governance and performance management of exciting GenAI solutions. We work with distributed teams in a highly dynamic environment collaborating with product and technology leaders, and engineers who are passionate about our journey to build and deliver technology‑powered solutions that our customers love and that work for our business. Responsibilities Challenge the status quo, finding ways to safely launch, monitor and experiment with emerging solutions at scale across Amex Collaborate with stakeholders across Amex, ensuring win‑win situations that drive impactful business results while staying compliant with all necessary rules and regulations Tackle complex problems and timelines, staying nimble while driving key outcomes Partner with key risk and compliance stakeholders to drive efficiencies and appropriate governance of GenAI products Manage global rollouts of high‑visibility products and capabilities Navigate technical nuances and business strategies to unlock value with emerging AI partners external to Amex Navigate and understand a complex and rapidly evolving technology space with an open mind, creative problem‑solving skills, and a bias for early action Minimum Qualifications 3–5 years of professional product, operations, governance or related experience Experience working with complex go‑to‑market or enablement activities for emerging software or payments products Experience managing complex stakeholder relationships and negotiations Operations, governance, and performance management experience Bias to action, with a strong focus on driving enterprise learnings in the face of ambiguity or uncertain outcomes Exceptional organizational, program management, and communication skills Working knowledge of Generative AI products and solutions Passion for cutting‑edge technologies and excitement to tackle hard problems before there are clear solutions Bonus Points Experience building, developing, integrating with and/or launching GenAI products in a highly regulated industry Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. #J-18808-Ljbffr American Express