General Manager

General Manager (GM) Responsibilities Provide excellent customer experience Manage staff, scheduling, reporting and managing revenue/assets using established policies and procedures, managing birthday party -events and the food and beverage area of the facility Assist with planning and budgeting for repairs and upgrades Perform administrative, logistic or other duties as assigned Act as initial point of contact in matters concerning safety and security in all areas: front door, play area, play castle, private event rooms, and restrooms Act as ambassador to the building, assisting guests with all requests and answering questions as needed Greets guests with a positive attitude and enthusiasm while performing multiple job functions Smiles and greets guests upon entering Keep all coordinators promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action Provides timely and accurate service while managing party times and communicating information as needed to guests, coordinators, and managers Competently diffuses difficult guest situations while protecting the integrity and safety of staff, building, and house policies Assist with the maintenance and upkeep of all areas Assist in the cleanliness and organization of the rental equipment Ensure all supplies are stocked, properly cleaned, and maintained to maximize costs and decrease loss Inspect for restocking of necessary supplies, bring all areas up to standard, and discuss problem areas with other managers and owner(s) Ensure that all children and adults adhere to house policies as outlined and inform management of any issues Assist and facilitate with the setup and breakdown of special events functions as directed by management Bid farewell to guests leaving, ensure everything was satisfactory and invite guests to return Provide equipment assistance by promptly notifying support technicians or management as needed Assist other team members as needed or as business dictates Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum team member morale, productivity and effectiveness Education, Experience, and Skills Required Strong work ethics Must posse self-starting mentality taking ownership of the role and leadership position High school or equivalent Related management: 3 years in a hospitality environment Must be available to work on weekends and holidays Must be friendly and able to smile frequently Lift 50 or more pounds Children experience preferred, but not required The employee needs to be able to communicate effectively with multiple guests while generating enthusiasm Strong math and verbal skills needed Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times Must demonstrate an ability to read and communicate in English Must be able to articulate clear greetings, requests for assistance, and farewells to guests Must demonstrate an ability to clearly verbalize guest's needs to other team members Must be skilled at calmly responding to dissatisfied guests and calling issues to the manager's attention Will include paid training in remote location, company will cover travel cost for training Compensation and Benefits Salary: $50,000.00 - $65,000.00 per year Benefits: Paid time off, Quarterly Bonus, Gym Reimbursement, Health Insurance Employment Details Job Type: Full-time Shift: 8 hour shift, Day shift Weekly day range: Monday to Friday, Weekends #J-18808-Ljbffr