Clinical Operations Manager

Company Overview South Georgia North Florida Eye Partners offers a variety of eye care services from detection and medical treatment of eye diseases and injuries to advanced procedures including Lasik and cataract surgeries. We also have an on-site Optical Shop that carries the latest in designer frames and sunglasses. We offer several locations including Valdosta, Tifton, Douglas, Madison, and Moultrie. Position Summary Responsible for managing, leading, and supporting the operations of assigned practice location(s). In conjunction with Practice Administrator and/or Assistant Administrator, is accountable for activities that will enhance operational efficiencies, improve patient satisfaction, and result in healthcare solutions that meet the mission of the practice and EyeSouth Partners. The clinical operations manager helps evaluate company operations and makes suggestions for improvement while supporting the company performance targets and financial goals. This position serves as an important knowledge resource in the department. Responsibilities The Clinical Operations Manager does not participate in direct patient care, but has an advanced understanding and ability to complete each skill as required based on iJCAHPO training and generally accepted understanding of each individual skill: History Taking, Visual Acuity, Confrontation Visual Fields, Extraocular Motility Assessment, Pupil Assessment, Intraocular Pressure Measurement with Goldmann applanation, Manual Lensometry, Angle Assessment, Manual Refractometry, Diagnostic testing including immersion and/or contact A‑scan biometry, ultrasound, OCT, visual field, pachymetry, topography, dry eye testing, fundus photography, Supplemental testing including Amsler Grid, color vision, stereopsis (Randot test), exophthalmometry, BAT, PAM, Minor Procedure Assisting, Scribing, Pharmacology. Updated 3/2026. Aid with patient flow, diagnostic testing, and technician exam components as needed. Aid in and support timely completion of all clinical administrative duties and assignments including Rx refill, patient messages/tasks, and documentation audits. Maintain communication with clinical training team regarding any technicians in a training process. Comply with all practice procedures and protocols and all State and Federal regulations. Oversee management of direct reports including hiring, training, development, support, performance management, and termination of staff in oversight from human resources. Maintain inventory PAR levels and order necessary medical and office supplies via D365 ordering process. Complete monthly inventory counts and report to corporate office any procurement concerns or issues. Lead daily team huddles and monthly team meetings. Create daily and weekly staff scheduling process by completing daily staff assignments and coordination due to last minute changes to schedules. Collaborate with doctors on development and creation of their schedule templates and communicating changes to the clinical and contact center teams. Maintain positive attitude, coach and mentor team members, foster a culture of continuous learning and professional growth. Manage relationships with third‑party retail and equipment vendors and schedule maintenance. Respond to all patient relations inquiries and submit complaint resolutions. Develop and train on clinical standard operating procedures and new policies. Report potential or suspected errors to supervisor or Compliance Officer. Complete additional tasks or projects as needed. Qualifications High School Diploma or equivalent Minimum five (5) years’ experience as a leader in an ophthalmic environment preferred Knowledge in ophthalmic skills, concepts, and have basic overview of ophthalmic diseases Current iJCAHPO COA certification required. COT or higher preferred. Nextech/ICP experience strongly preferred. Strong communication and interpersonal skills. Ability to work in a fast‑paced clinical environment. Ability to work independently with little oversight or manager presence. Company Benefits We offer a competitive benefits package to our employees: Medical Dental Vision 401k w/ Match

HSA/FSA

Telemedicine Generous PTO Package We also offer the following benefits for FREE: Employee Discounts and Perks Employee Assistance Program Group Life/AD&D Short Term Disability Insurance Long Term Disability Insurance EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr EyeSouth Partners LLC