Eligibility Specialist I/II

Eligibility SpecialistWritten and oral exams are tentatively scheduled for November 2026. Final filing date: Monday, October 26, 2026, at 12:00 PM. Make a difference in Shasta County. Are you passionate about helping people in your community? The Shasta County Economic Mobility Branch is seeking customer-focused and detail-oriented Eligibility Specialists to join our team on a full-time basis.Why You'll Love This OpportunityMake an impact — Help individuals access essential public assistance programsDo meaningful work — Make a difference in the lives of Shasta County residentsBe part of the community — Help provide an essential safety net to low-income individualsBuild your career — Work alongside experienced County workers and develop your expertiseWhat You'll DoReview applications, verify information, and determine eligibility in accordance with program rules and regulationsExplain program requirements and available servicesProcess and update case information in multiple computer systemsThe current vacancies are in the Shasta County Health and Human Services Agency Economic Mobility Branch.Salary InformationEligibility Specialist I: $3,614 - $4,613 monthly / $20.85 - $26.61 hourlyEligibility Specialist II: $4,063 - $5,186 monthly / $23.44 - $29.92 hourlyThis position is in the United Public Employees of California – General bargaining unit. Please refer to the applicable bargaining unit labor agreement (Memorandum of Understanding) for potential future salary increases: Shasta County Labor AgreementsThe salary range consists of six (6) salary steps, with approximately 5% intervals between each step. The original appointment for new employees begins at the first step of the assigned salary range. New employees are eligible for a merit-based step increase at six months from step A to step B and then annually thereafter from the step B pay period.Examples of Essential DutiesThe PositionThe Eligibility Specialist position begins with a paid, twelve-week training course where you will learn basic knowledge of the CalFresh and Health Care Programs, learn and apply rules and regulations, and learn the computer systems and programs to perform your duties as an Eligibility Specialist I.As an Eligibility Specialist, you will determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering. You'll maintain current knowledge of program regulations and procedures necessary for multi-program caseload administration, and initiate and process casework through automated systems. You will identify needs and make appropriate referrals for health, social, and/or employment services, and perform related work as required.Who We're Looking ForThe ideal candidate for this position will have a strong emphasis on continuous quality improvement; strong work ethic and ability to prioritize assigned work tasks and follow through in a timely manner; excellent listening and strong written and verbal communication skills; excellent customer service skills and initiative; solution based problem solving skills; experience in maintaining cooperative relations and communications with customers, management, and staff; ability to maintain a high standard of professionalism; proficiency in MS Office suite as well as basic knowledge of software and database programs.Who We AreThe Shasta County Health and Human Services Agency (HHSA) partners with communities to protect and improve the health and well-being of Shasta County residents. Established in 2006, the HHSA is organized into four branches: Behavioral Health & Social Services, Public Health, Economic Mobility, with a centralized Administration Services. The HHSA promotes optimal health for all. The frail, the abused, the mentally ill and those without resources look to the HHSA for services and resources to meet their basic needs, and to protect their health and safety. This transformation improves efficiency, avoids unnecessary duplication of effort, encourages collaboration among programs and organizes HHSA's services to be more responsive to the needs of the public.The Economic Mobility Branch helps individuals and families access essential services and achieve greater stability. With convenient locations in Redding, Anderson, Burney, and Enterprise, our team provides initial and ongoing eligibility support for programs such as CalFresh, CalWORKs, General Assistance, and Health Care Programs. We also offer CalWORKs and CalFresh employment preparation and supportive services, working alongside participants to remove barriers and create personalized employment plans. Additionally, our branch streamlines homeless and housing services, helping community members connect with resources to meet their housing needs.Full Job DescriptionEligibility Specialist I: Click Here for the Full Job DescriptionEligibility Specialist II: Click Here for the Full Job DescriptionQualificationsHow to QualifyEligibility Specialist IEither Two (2) years of experience performing clerical duties;OROne (1) year of experience determining eligibility for loans, financial assistance, unemployment, or veterans' benefits, or publicly or privately funded health, counseling, or social services;ORCompletion of sixty (60) semester or ninety (90) quarter college units.Eligibility Specialist IIOne (1) year of full-time experience performing duties of an Eligibility Specialist I with Shasta County.Special RequirementsPossession of a valid California driver's license.Supplemental QuestionsResponses to the following must be submitted with completed application.Do you possess two (2) years of experience performing clerical duties? Yes / No If "Yes," please provide details including, but not limited to, employers, dates of employment, and job duties. If "No," type N/A.Do you possess one (1) year of experience determining eligibility for loans, financial assistance, unemployment, or veterans' benefits, or publicly or privately funded health, counseling, or social services? Yes / No If "Yes," please provide details including, but not limited to, employers, dates of employment, and job duties. If "No," type N/A.Have you completed sixty (60) semester or ninety (90) quarter college units? Yes / No If "Yes," please list the courses and number of college units per class. If "No," type N/A.How many years of experience do you have using Microsoft Office products (e.g. Word, Outlook, Excel)? None 1 – 2 Years 2 – 3 years 3 or more yearsDo you possess one (1) year of full-time experience performing duties of an Eligibility Specialist I with Shasta County? Yes / NoI acknowledge the nature of this position calls for maintaining the confidentiality of all public assistance clients. Yes / NoI acknowledge, and am willing to meet, multiple deadlines and perform work under the time-sensitive mandates that this position requires. Yes / NoI acknowledge if hired for this position, I will be working with people who may be in a highly emotional state. Yes / NoI am willing to work in a team environment while maintaining collaborative and effective working relationships. Yes / NoI acknowledge this position requires a valid California driver's license. Yes / NoOther ConsiderationsAll new employees are required to have their paycheck directly deposited to a bank account.Some positions may require a valid California driver's license and acceptable driving record according to County policy.Reasonable accommodations may be made for those persons who are disabled under the Americans with Disabilities Act to perform the essential functions of the position. For details, see Affordable Care Act.Information About the Application & Selection ProcessEmployee Benefits OverviewShasta County Careers - Job Seeker ResourcesShasta County participates in E-Verify. For more information visit Right to Work Poster (Download PDF reader). If you do not have internet access, contact Personnel at View phone number on click.appcast.io to request a flier.In accordance with Government Code Section 3100, County employees, in the event of a disaster are considered disaster workers and may be asked to respond accordingly.Employees in this classification are covered under the CalPERS retirement program. Depending on the provisions of the California Public Employees' Pension Reform Act (PEPRA) and other applicable laws, an employee in this