Lead Front Desk Agent

Job Description

Job Description

Position Overview

The Lead Front Desk is the face and heartbeat of our spa. This role oversees daily front desk operations while delivering an elevated, warm, and seamless guest experience. The ideal candidate is polished, organized, service-driven, and confident in leading a team in a luxury spa or medical spa setting.

Key Responsibilities

• Lead, train, and support front desk staff to ensure exceptional guest service
• Manage daily scheduling, check-ins, check-outs, memberships, and retail sales
• Maintain smooth communication between providers, management, and guests
• Ensure compliance with HIPAA, spa protocols, and medical spa regulations
• Handle guest concerns with grace, discretion, and professionalism
• Oversee cash handling, closing reports, and booking optimization
• Maintain a pristine, welcoming front desk and reception environment
• Support promotions, packages, and client retention initiatives

Qualifications & Skills

• 2+ years experience in a spa, medical spa, or luxury hospitality environment is a plus
• Proven leadership and team management skills
• Strong sales ability with a client-first mindset
• Excellent communication, multitasking, and problem-solving skills
• Professional appearance and demeanor
• Experience with booking systems (Mindbody preferred)
• Knowledge of medical spa services is a plus