PPM Business Analyst with Workfront & JIRA Experience

Location: Boston and Chicago, IL
Department: Project Portfolio Management / Business Operations

About the Role

We are seeking an experienced PPM Business Analyst with deep Project Portfolio Management (PPM) expertise and hands-on experience with Adobe Workfront and Jira to help accelerate the adoption of rOar PPM across the organization.

This role will play a critical part in standardizing project management processes, improving adoption at scale, and creating a seamless self-service onboarding and training experience for agencies. The successful candidate will quickly become a subject matter expert on rOar PPM and serve as a trusted partner to agencies, Product teams, project leaders, and other stakeholders.

A key focus of the role will be developing and continuously enhancing a scalable “rOar PPM Starter Kit” consisting of training materials, process guides, videos, templates, SOPs, FAQs, and best practices. The goal is to enable agencies to successfully adopt and utilize rOar with minimal ongoing support.

Key Responsibilities

PPM Subject Matter Expertise

• Become a trusted advisor on agency project management processes, workflows, and PPM best practices.
• Leverage hands-on Adobe Workfront and Jira experience to identify opportunities for process optimization, standardization, and automation.
• Understand how agencies plan, estimate, execute, track, resource, govern, and report on projects and portfolios.
• Translate project and portfolio management best practices into scalable rOar processes.
• Partner with Product and technical teams to align platform capabilities with business requirements.
• Identify opportunities to improve project governance, reporting, resource management, and financial visibility.

Drive rOar Adoption & Change Management

• Analyze agency onboarding journeys and identify barriers to adoption.
• Recommend and implement improvements that simplify the onboarding and user experience.
• Develop repeatable onboarding frameworks, implementation playbooks, and adoption strategies.
• Support agency rollouts through discovery sessions, workshops, demonstrations, and user enablement activities.
• Gather feedback from end users and incorporate insights into training, process, and adoption strategies.
• Serve as a bridge between business users, agencies, Product, and technical teams.

Training & Enablement

• Design, build, and continuously maintain the rOar PPM Starter Kit.
• Develop role-specific training and enablement materials for:
  • Project Managers
  • Agency Administrators
  • Resource Managers
  • Finance Teams
  • Agency Leadership
• Create:
  • Quick-start guides
  • Process documentation
  • Standard Operating Procedures
  • Best-practice playbooks
  • FAQs
  • Job aids
  • Templates
  • Adoption toolkits
• Develop short-form video tutorials, product walkthroughs, and role-based learning paths.
• Ensure content is practical, engaging, scalable, and easy for agencies to consume independently.
• Continuously update training and documentation as processes and platform capabilities evolve.

Business Process Analysis

• Document current-state and future-state project management and PPM processes.
• Analyze workflows to identify inefficiencies, duplicate activities, process gaps, and opportunities for automation.
• Facilitate stakeholder workshops to gather requirements and validate proposed solutions.
• Translate business requirements into clear functional requirements and recommendations.
• Partner with technical teams to support platform enhancements, integrations, and workflow improvements.
• Develop process maps, documentation, and business requirements that support scalable PPM adoption.

Required Qualifications

Experience

• 5+ years of experience in Business Analysis, PMO, Project Management, PPM Consulting, Change Enablement, or a related discipline.
• 3+ years of hands-on Adobe Workfront experience.
• 3+ years of hands-on Jira experience.
• Experience supporting enterprise-wide PPM implementations, transformations, or technology adoption initiatives.
• Demonstrated experience creating training programs, process documentation, enablement materials, and user guides.
• Experience facilitating business workshops, discovery sessions, and requirements-gathering meetings.
• Experience working with cross-functional business and technical teams.

PPM Domain Expertise

Strong understanding of:

• Project Management
• Project Portfolio Management
• Portfolio Planning
• Resource Management
• Program Governance
• PMO Processes
• Project Financial Management
• Project and Portfolio Reporting
• Agile and Waterfall methodologies
• Project Intake and Prioritization
• Workflow and Process Standardization

Technical Skills

• Hands-on experience with Adobe Workfront and Jira, including project workflows, templates, dashboards, reporting, and governance.
• Understanding of workflow automation and system integrations.
• Strong proficiency with Microsoft 365, including:
  • Teams
  • PowerPoint
  • Excel
  • SharePoint
• Ability to translate business needs into practical system and process solutions.
• Strong documentation, analytical, presentation, and communication skills.

Preferred Qualifications

• Adobe Workfront certification.
• Jira certification.
• PMP, PMI-ACP, Scrum Master, or equivalent certification.
• Experience in marketing, advertising, creative, digital, media, or professional services organizations.
• Experience creating instructional videos using Camtasia, Loom, Synthesia, Adobe Captivate, or similar tools.
• Experience working within a global matrix organization.
• Experience supporting enterprise change management, digital transformation, or platform adoption programs.
• Experience developing self-service learning ecosystems or knowledge-management resources.

What Success Looks Like

In this role, success means helping the organization move from individual agency processes toward consistent, scalable PPM practices while making rOar easy for users to understand and adopt.

The ideal candidate will bring the combination of PPM domain expertise, Workfront and Jira experience, business analysis, process improvement, change management, and training/enablement skills needed to turn complex project-management requirements into practical, repeatable solutions.

If you enjoy solving business problems, improving processes, enabling users, and building scalable systems that make work easier, this is an opportunity to have a meaningful impact on the organization's PPM transformation.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.  PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:  Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries . Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews.  SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

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