Club Manager

Overview Status: Full Time / Supervisor / Exempt / Non-Exempt Job Summary Responsible for oversight of gym operations to ensure positive member experience and a financially successful club. Essential Duties and Responsibilities Recruit, hire, train, schedule and supervise team members. Member service oversight ensuring all team members provide a great customer service experience at all times. High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc. Provide support for team members and club members. Create and maintain a positive image for the club. Coach and counsel performance to help achieve company standards. Ensure prompt opening/closing of gym. Ensure staff are aware and trained on all current marketing promotions. Finish manager portion of onboarding, in Paycom, for all new hires. Ensure the club is open and staffed during all hours of business. Ensure self and team members are implementing and adhering to all company policies and procedures. Responsible for ordering supplies and tracking inventory. Skills and Core Competencies Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. Listening: actively listens to customers, empathizes, and works to solve problems. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and appropriate behavior and language in all interactions. Communication: maintains timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings. Minimum Qualifications Honesty and good work ethic At least 1 year of equivalent managerial experience Strong communication, organizational and leadership skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Speaking with customers in person or on the phone at least 75% of the shift Must be able to lift up to 50 lbs. less than 30% of the time Benefits / Perks Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Apply with Indeed #J-18808-Ljbffr Planet Fitness