Service Manager

Job Category : Residential Requisition Number : RESID002740 Posted : September 4, 2026 Full-Time Locations Showing 1 location Pay or shift range: $36.42 USD to $39.03 USD The listed salary range reflects the budgeted compensation for this position. Final offers may vary based on factors such as the candidate’s experience, education, qualifications, and other job-related considerations. Description Lifetime Assistance – Residential Services Manager (RSM) Make an Impact. Create Joy. Shape the Future. At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own. Position Overview: Job Title: Residential Services Manager (RSM) Location: Rochester, NY 14626 Department: Residential Services Reports To: Associate Director - Residential Employment Type: Full-Time, Monday/Wednesday 9am-5pm, Tuesday/Thursday 8am-4pm, Friday 7am-3pm (Saturday/Sunday OFF) Starting Wage: $36.42 – $39.03 Why You Should Work for Lifetime Assistance? No-Premium Health Insurance: Access comprehensive healthcare without added cost. Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships. Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training. Career Growth: Clear pathways to advancement, leadership training, and coaching support. Work-Life Harmony: Generous paid time off and supportive scheduling. Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person — both those we support and our employees alike. Your Core Responsibilities: Lead & Develop Staff: Supervise, train, evaluate, schedule, and support DSPs while ensuring effective onboarding, reliable coverage, accurate timekeeping, and a posted master schedule at least one month in advance. Champion Person-Centered Support: Protect the health, safety, rights, and preferences of each individual while promoting independence, meaningful choice, community engagement, and active participation in service planning. Oversee Plans & Documentation: Ensure Staff Action Plans, Individual Plans of Protection, clinical plans, incident reports, and daily records are implemented and documented accurately and on time. Maintain Quality & Compliance: Ensure residential services meet agency policies, OPWDD regulations, and federal and state standards; participate in QA/QI audits and complete corrective actions as needed. Coordinate Health & Wellness: Partner with RNs and staff to support medication administration, medical care, special diets, adaptive equipment, food-consistency requirements, and follow-up on medication errors. Manage Home Operations: Conduct monthly site inspections, coordinate maintenance needs and site improvements, oversee personal allowance ledgers, and support sound fiscal practices. Respond & Collaborate: Serve in the Administrator On-Call rotation, manage emergencies and reportable incidents, assist with intake and discharge, and maintain respectful communication with families, Care Coordinators, and interdisciplinary partners. What You Bring: Education & Experience: Bachelor’s degree in a related field plus one year of experience supporting individuals with developmental disabilities; OR an associate degree plus three years of experience; OR a high school diploma or equivalent plus five years of experience, including one year in a supervisory role. Exceptional candidates with less experience may be considered. Leadership Skills: Strong supervision, communication, organization, decision-making, and relationship-building skills, with the ability to manage competing priorities and collaborate across teams. Program Knowledge: Knowledge of OPWDD regulations, person-centered planning, residential documentation, scheduling, and agency communication systems. Driving & Certification: Must meet Lifetime Assistance Vehicle Operator Requirements and may be required to meet OPWDD SCIP-R Level II certification standards. Availability & Physical Requirements: Ability to travel among assigned sites, work a flexible schedule, participate in on-call responsibilities, and stand, bend, lift, move, and assist individuals as needed, including lifting or moving up to 35 pounds. Required Clearances: Must successfully complete all required background checks and clearances, including SCR, fingerprinting, SEL, and MHL. Our Mission & Culture: Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters. Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion. Community Impact: Join efforts that reflect Lifetime Assistance’s dedication to community partnerships and enhanced quality of life for all. Are You Ready to Begin? If you’re a compassionate leader ready to take the next step in your human services career, join us in building lives of independence—one person at a time. Equal Opportunity Employer Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics. I am part of something bigger… Being a Lifetime Assistance employee means everything to me.— Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr