AI & Automation Operations Manager

$102k - $177.1k

Johnson & Johnson

Johnson & Johnson seeks an AI & Automation Operations Manager to design and deploy AI-driven workflows, intelligent automation, and observability solutions across IT Operations and Service Management. The role focuses on advancing autonomous operations, improving incident resolution, and reducing operational risk while supporting a Digital Command Center.

Responsibilities

Design and implement AI-powered incident detection, triage, categorization, and automated remediation workflows
Develop AI-enabled problem and change management capabilities including trend analysis and risk scoring
Build self-healing and closed-loop remediation capabilities with governance controls for autonomous operations
Serve as Incident Commander during high-severity incidents and lead cross-functional coordination efforts
Create dashboards and metrics demonstrating operational efficiency gains and business value realization

Requirements

5+ years in monitoring, AIOps, observability, SRE, or IT operations
3+ years hands-on experience with observability agentic workflows and ServiceNow Agent Orchestrator
Strong Splunk and Now Assist development and troubleshooting skills
Proficiency in Python, PowerShell, Bash, REST APIs, or similar automation languages
Knowledge of Generative AI, AI Agents, Copilot technologies, and AI workflow design
Experience with ServiceNow or equivalent ITSM platforms and incident management processes
Excellent communication, stakeholder management, and leadership under pressure

Compensation: $102,000-$177,100 base

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Vacancy posted 2 days ago

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