Business Process Manager

Business Process Manager

Reporting to the VP of Finance and Administration, you will provide leadership for the College's business process improvement and project management efforts, advancing operational efficiency, standardization, automation, and continuous improvement across the institution. You will partner with leadership, faculty, staff, and Information Technology to identify and prioritize opportunities, analyze and redesign business processes, and implement sustainable solutions that improve service delivery and organizational effectiveness. You will lead stakeholder engagement, change management, process governance, and project teams while establishing consistent methodologies, documentation standards, and governance practices. You will evaluate processes and technology solutions, support workflow automation and implementation, and use data, performance measures, and reporting to assess outcomes and inform strategic recommendations. You will build organizational capacity by providing consultation, coaching, training, and resources that promote a culture of collaboration, accountability, innovation, and continuous improvement.

This position does provide the opportunity to work remotely occasionally (up to two days a week) but does require a strong on campus presence and requires travel to all three FRCC campuses as needed.

Please note: You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer.

Duties & Responsibilities:

Business Project Management Office (BPMO) Leadership

• Provide leadership and supervision for the College's Process Improvement team, fostering a culture of collaboration, accountability, innovation, and continuous learning.
• Support the development of strategic priorities for business process improvement, workflow automation, and operational efficiency initiatives across the College.
• Partner with division and department leadership, faculty, and staff to identify and prioritize process improvement opportunities, building consensus among diverse stakeholder groups.
• Serve as the primary liaison between business units and Information Technology for process-related initiatives.
• Lead stakeholder engagement and change management activities associated with process redesign initiatives, including process discovery, business analysis, and requirements gathering and documentation.
• Facilitate meetings, workshops, and stakeholder sessions using continuous improvement methodologies such as Lean, Six Sigma, Business Process Management (BPM), Kaizen, Theory of Constraints, and apply Agile methodology to improve team effectiveness.
• Develop and maintain the college-wide process improvement roadmap and apply established frameworks for evaluating, prioritizing, and managing process improvement initiatives.
• Collaborate with Sr. leadership to identify operational risks, bottlenecks, and organizational improvement opportunities.
• Lead process improvement sprints and project teams focused on institutional effectiveness.
• Facilitate communication, training, and adoption strategies for new processes, including initial training for end users and departments on new or updated forms and workflow solutions.
• Build organizational knowledge and capacity around process improvement principles and provide coaching and consultation to departments regarding workflow design, process improvement, and operational effectiveness.
• Maintain process documentation, workflow diagrams, and operational procedures.

Automation and Technology Integration

• Collaborate with the Process Management Software Application Developer to translate documented business requirements into automation solutions.
• Evaluate processes for automation readiness and recommend technology solutions that improve efficiency and service delivery.
• Support implementation, testing, deployment, and adoption of automated workflows and business solutions.
• Ensure process designs consider data governance, accessibility, security, and compliance requirements.

Process Governance and Standardization

• In collaboration with the Manager, IT Enterprise Governance and Business Process Management Office, lead the identification, assessment, mapping, analysis, and documentation of institutional business processes and workflows.
• Develop and maintain a centralized repository of institutional process documentation, including process maps, workflow diagrams, standard operating procedures, and related materials.
• Develop and maintain standards, templates, methodologies, and best practices for business process documentation and workflow design.
• Establish governance structures for institutional forms, workflows, approvals, and process ownership that promote consistent process design and documentation practices across departments and campuses.
• Ensure business processes align with college policies, procedures, accreditation requirements, compliance obligations, and system-level standards.
• Recommend solutions that reduce duplication of effort, eliminate waste, and improve operational effectiveness.

Data Analysis and Reporting

• Conduct current-state and future-state process analyses to identify opportunities for efficiency, standardization, automation, risk reduction, enhanced customer service, and performance outcomes.
• Establish and monitor key performance indicators (KPIs) related to process efficiency and effectiveness.
• Develop reports and dashboards demonstrating process improvement results and return on investment.
• Present recommendations, findings, and project outcomes to senior leadership and governance groups.
• Support organizational change management initiatives.

Competencies/KSAs:

Process Improvement Expertise

• Leads the assessment, design, documentation, and continuous improvement of business processes across the institution.
• Facilitates process mapping, workflow analysis, and stakeholder engagement activities.
• Develops sustainable solutions that align with organizational goals, compliance requirements, and operational needs.

Project & Change Management

• Manages multiple process improvement initiatives simultaneously, ensuring projects remain on schedule and achieve intended outcomes.
• Develops project plans, timelines, and implementation strategies.
• Supports organizational change by engaging stakeholders, communicating impacts, and facilitating adoption of new processes.
• Monitors outcomes and recommends adjustments to improve effectiveness and long-term sustainability.

Leadership Skills

• Leads cross-functional teams and workgroups through process improvement efforts.
• Builds consensus among stakeholders.
• Demonstrates initiative in identifying opportunities for organizational process improvement.

Analytical & Problem-Solving Skills

• Evaluates complex operational challenges and identifies root causes of process inefficiencies.
• Uses data and performance metrics to assess current state processes and measure improvement outcomes.
• Develops practical, scalable solutions that balance organizational priorities and resource constraints.
• Anticipates risks and proactively addresses barriers to successful implementation.

Communication Skills

• Facilitates meetings, workshops, and process improvement sessions with diverse stakeholder groups.
• Communicates complex process concepts clearly to technical and non-technical audiences.
• Produces clear and accurate process documentation, reports, recommendations, and presentations.

Collaboration & Relationship Building

• Develops strong working relationships with leaders, faculty, staff, and other partners.
• Partners with departments to understand operational challenges and identify opportunities for improvement.
• Builds trust through transparency, responsiveness, and a customer-service-oriented approach.
• Fosters collaboration across organizational boundaries to achieve shared objectives.

Technology & Process Automation Awareness

• Understands business systems, workflow technologies, and automation tools that support operational efficiency.
• Collaborates with Information Technology and software development staff to implement process improvements through technology solutions.
• Evaluates opportunities to leverage automation and digital tools to improve organizational performance.
• Maintains awareness of emerging technologies and industry best practices related to process management.

Adaptability & Continuous Learning

• Responds effectively to changing priorities.
• Seeks opportunities to learn new methodologies, technologies, and best practices.
• Promotes a culture of innovation, efficiency, and continuous improvement.

Minimum Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field or a combination of professional work experience in the occupational field or specialized subject area of the work assigned to the job may be substituted on a year-for-year basis for the bachelor's degree.
• Three years of professional experience in process improvement, business analysis, operational excellence, project management, organizational effectiveness, or related areas.
• Experience facilitating cross-functional improvement initiatives.
• Prior supervisory or lead experience, ideally including oversight of technical/development staff.
• Experience documenting and analyzing business processes.
• Experience establishing process governance frameworks and operational standards.
• Ability to communicate effectively, orally and in writing.
• Ability to effectively lead work groups and projects.

Selection Process:

The selection process for this position will be conducted through a competitive, merit-based evaluation of all qualified applicants. Preliminary screening will be based on the completed application package submitted by the candidate. Position will remain open until filled with a priority deadline of October 7th.

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