Workforce Analytics & Scheduling Analyst
Ampcus Inc
Ampcus Inc. is seeking a Workforce Management Analyst in Baltimore, MD. This role involves monitoring call volume and patterns within the Customer Service center to ensure service level objectives are met. You will analyze traffic flow and forecasts, adjust schedules, and communicate necessary staffing adjustments to ensure optimum service. Strong analytical capabilities and experience with Workforce Management tools are essential, along with proficiency in Microsoft Excel. The position is vital for operational success within the team. #J-18808-Ljbffr Ampcus Inc
Vacancy posted 3 days ago
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