General Manager

Location

1485 S Grand Ave, Pullman, Washington 99163

Description

DND Groups is a privately held franchise management company and home to more than 62 quick services restaurants nationwide. Proudly representing 5 internationally recognised brands; Dairy Queen, Noodles & Co., Paris Baguette, Taco Johns, and Zaxby's. DND Groups was recently named one of the Top 200 Restaurant Groups by Nation's Restaurant. As a team we are eager to bring aboard a growth minded manager to lead our crew at our Pullman Dairy Queen location.

Responsibilities

• Building and developing a trusted team. The general manager will guide, support, and bringing out the best in their crew members and shift leaders.
• Maintaining a positive working relationship with all restaurant staff. Fostering and promoting a cooperative and pleasant working enviornment, that will maximise employee morale, productivity and efficiency will be paramount.
• Hiring, training and developing shift managers and conducting formal employee performance reviews.
• Ensuring that the team is equipped to provide an excellent guest experience in all areas.
• Utilizing the restaurants profit & loss to optimise sales and profit by analyzing COGS and taking corrective action if necessary.
• Maintaining inventory, projecting changes in demands throughout the year and adjusting labor accordingly.
• Ensuring that the restaurant is properly staffed to drive sales volumes. Prepare crew members' schedules and approve schedules completed by assistant managers to meet staffing requirements and labor goals.
• Personally respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction. As well as taking the opportunity to identify areas for improvement as a team.
• Organizing and implementing local restaurant marketing as well as incorporating regional and national marketing promotions to increase restaurant sales.
• Exercising good judgment in decision-making and reporting issues to the district manager.

Qualifications / Skills

• Minimum of 3-5 years of restaurant management experience is required. Quick service restaurant experience strongly preferred.
• High School diploma or equivalent required.
• Candidates should have a strong sense of urgency, thrive under pressure and have the ability to motivate their team in a fast paced environment.
• Strong customer service skills, as well as the ability to adapt and engage with a diverse crew members and wide range of customers.
• A proven track record of effective management. This should be demonstrated by previous COGS and labor.
• Successful candidates will be detail-oriented and have the ability to oversee and balance all aspects of a fast paced and dynamic restaurant.
• Ability to stand for long periods of time and lift up to 50 pounds will be necessary.
• A strong sense of ownership is critical. The right leader is available to their store in the manner a parent would be; far beyond their designated shift, a manager is available 24/7 to their store and crew or otherwise ensures that there is someone to adequately care for their team in their absence.

EOE AA M/F/Veteran/Disability

DND Groups ("DND") is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. DND is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. DND is an at-will employer.

Diversity Commitment

DND is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences, and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package.

We are the best when we connect, recognize & respect our differences through our values of engagement, growth, and collaboration!