Retail Lead Associate (Reduced-Time), Customer Experience Operations

Retail Lead AssociatePay starts at $19.70 per hour with benefits available. Reduced time hours: average work between 30-39 hrs per week. This role requires open availability FH 3:45-10:15PM. As a Retail Lead Associate, you will be the face of Amazon and contribute to the culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.Key job responsibilities include: interacting with customers by effectively using customer engagement strategies and modeling desired behavior for the rest of the team; utilizing inventory management systems to scan, process, and count product; providing peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate; contributing to continuous improvement of the customer experience and operations by participating in the development of best practices; helping identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture; working with a manager to maintain the physical safety and quality standards of the site; working in a fast changing and ambiguous environment; performing additional duties, as assigned; working flexible hours including nights, weekends, and holidays; lifting up to 49 pounds, standing and walking during shifts lasting up to 12 hours, and frequently pushing, pulling, squatting, bending, and reaching, as well as continuously climbing and descending stairs.About the team: Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession? Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it's convenient for our customers – helping facilitate the delivery and return of customer orders.Basic qualifications include: high school or equivalent diploma; are 18 years of age or older; 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience.Preferred qualifications include: experience in training others.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting day 1 of employment, Amazon offers EAP, mental health support, medical advice line, 401(k) matching. Learn more about our benefits at MA, Brighton - 21.35 - 21.35 USD hourly