Senior Site Reliability Engineer

Role Description

We’re looking for someone to lead development aspects of the Infrastructure engineering team at ServiceTitan. You must have a strong background in responsive web application development, building distributed systems for scale, and a proven ability to deliver technical leadership and strong architectural thought process.

Our Site Reliability and Infrastructure Engineering team is an investment by Cloud to make impactful changes to ServiceTitan that help us constantly run better, faster, and cheaper. This team centralizes the concerns of developing and providing measurements and guidance, so every engineer is able to improve availability and efficiency in their area of the ServiceTitan cloud.

Infrastructure Engineering improves ServiceTitan’s customer experiences by:

• Increasing availability and performance
• Reclaiming time spent by engineers diagnosing issues or configuring software
• Reducing the total cost of owning and operating products and services

Come join us!

What You'll Do:

• Design, develop, test, troubleshoot, debug, optimize, scale, perform capacity planning, deploy, maintain, and improve software applications.
• Coding and Automation of Applications on Cloud Platform.
• Work collaboratively across the company to design, communicate and assist with adoption of best practices in architecture and implementation.
• Participate in research, development, support, management, and other company initiatives.
• Collaborate with Product Engineering teams to plan and deploy product releases.
• Work with Engineering leadership to build scalable infrastructure & shared services.
• Define non-functional requirements as part of the product lifecycle.
• Contribute to product development / engineering as needed.
• Resolve product/service defects or design changes.
• Establish strong relationships with company's leadership.

Qualifications

• BS or MS in Computer Science (or equivalent diploma and/or certifications) with 8-10 years related experience.
• Familiarity with Continuous Integration and Delivery including experience with tools such as Jenkins or Team City.
• Strong expertise & experience with Kubernetes, Functions/Serverless computing, Distributed messaging systems (Kafka, Event Hubs, SQS), Data Lakehouse architectures (e.g. Snowflake, Databricks Delta), and API gateways.
• Administration and building automation for Azure, AWS or other public cloud technology.
• Hands-on experience with a Distributed Version Control System such as Git.
• Advanced knowledge of programming languages: C#, Visual Basic, PowerShell, Java.
• Experience scripting provisioning of servers, applications, and/or infrastructure in a production environment at scale.
• Knowledge of software development best practices, SDLC, and experience deploying high availability systems and software.
• Experience with troubleshooting distributed web applications in a production environment.
• Log / Metric collection and analysis tools (e.g. Elasticsearch-Logstash-Kibana, DataDog, Grafana).

Requirements

• Enjoy being directly accountable for the reliability of a business-critical, large-scale enterprise system.
• Comfortable guiding and making decisions with limited information.
• Capable of operating within trade-offs present when solving for immediate needs versus bigger scale solutions.
• Subject matter expert in Cloud Infrastructure & Systems Reliability.
• Willing to go out of your lane to affect change.
• Experience developing metrics, log aggregation, or performance analysis systems.

Benefits

• Flexible time off with ample learning and development opportunities.
• Comprehensive onboarding program and leadership training.
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents).
• FSA and HSA, 401k match, and telehealth options.
• Parental leave and support, fertility services, and adoption reimbursement.
• Legal advisory services and financial planning tools.