Starbucks Daily Operations Leader, Burlington - Full Time

Starbucks Daily Operations Leader, Burlington – Full Time Location: United States, Massachusetts, Burlington. Benefits include paid time off, paid holidays, tuition reimbursement, and a 401(k) plan. Job Summary The Starbucks Daily Operations Leader directs daily operations of the licensed Starbucks cafe inside Macy’s, ensuring an efficient, professional, safe, and profitable operation while upholding Starbucks brand standards and Macy’s Foods Division expectations. Responsibilities Lead daily cafe operations, ensuring compliance with Starbucks, Macy’s Foods Division, and Health Department standards for safety, sanitation, and product quality. Deliver an exceptional customer experience by modeling Starbucks’ customer connection standards and Macy’s selling behaviors. Train, coach, and motivate colleagues through ongoing feedback and role‑modeling to maximize team performance, customer satisfaction, and professional development. Ensure consistent preparation, presentation, and merchandising of all food and beverages to Starbucks standards, making necessary recipe adjustments to meet customer requests. Monitor labor productivity to balance customer service needs with cost control. Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs. Monitor sales, expenses, and reports to achieve profit‑and‑loss goals, and communicate results and priorities to the team and leadership. Oversee cash handling and point‑of‑sale operations in compliance with Macy’s and Starbucks policies. Maintain a clean, professional, and welcoming cafe environment. Partner with store leadership and Starbucks Division Managers to ensure operational excellence and promptly resolve customer concerns. Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities. Qualifications High School diploma or equivalent (retail, food service, or customer service experience preferred). Must hold ServSafe certification or a food handler permit as required by state or local health department. Experience coaching or leading teams, with strong communication and coaching skills. Customer focus: ability to deliver exceptional service and resolve concerns. Organizational and problem‑solving skills to manage multiple priorities and ensure smooth cafe operations. Business acumen: basic understanding of sales, cost control, and accurate cash handling. Food safety and compliance knowledge, maintaining a clean and safe environment. Physical requirements: heavy lifting, constant moving, ability to stand for two consecutive hours, lift at least 30 lbs., stooping, kneeling, crouching, climbing ladders, reaching above eye level, and good vision. Ability to work a flexible schedule, including days, evenings, weekends, and holidays. Benefits Merchandise discounts Performance‑based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Tuition reimbursement Comprehensive health and wellness coverage 401(k) match Paid time off and eight paid holidays Full‑time colleagues are typically scheduled to work 30 or more hours per week. Part‑time colleagues are scheduled 12–24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found at Macy’s Inc. reserves the right to amend this job description at any time. This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. #J-18808-Ljbffr Macy's