Banquet Server / Hospitality Associate - Hilton Garden Inn

JOIN OUR TEAM!

We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")

At OHM, we are:

• A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
  involvement, & philanthropic outreach efforts.
• Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
• Seeking supportive, collaborative, detailed-oriented people to join our team!

At OHM, we offer:

• 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
• Health, Dental, Vision & Life Insurance
• Paid Time Off, including Paid Parental Leave
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!

Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!

Now Hiring: Banquet Server
Location: Hilton Garden Inn, Nature Center, Springfield, MO

“Love Hospitality? There's More Than One Way to Shine!”

At OHM, we believe great hospitality happens when great people work together. Our Food & Beverage team embraces cross-training and teamwork across Culinary, Front of House, and Banquet operations. You'll have opportunities to learn new skills, explore different areas of the business, support fellow team members, and contribute to exceptional guest experiences. Whether your passion is creating great food, serving guests, or bringing special events to life, there's room to learn and grow with us!

Essential Responsibilities:

• Sets up banquet and event spaces according to event specifications, including tables, chairs, linens, china, silverware, glassware, centerpieces, signage, and other required items.
• Prepares and maintains waiting, beverage, and service stations to ensure they are properly stocked and presentation-ready.
• Prepares and replenishes food and beverage items for banquet service in accordance with event specifications, food safety standards, and hotel procedures.
• Provides professional, attentive, and timely food and beverage service while maintaining a welcoming and engaging presence with guests.
• Greets and interacts with guests in a friendly, professional, and genuine manner, anticipating and responding to guest needs whenever possible.
• Monitors assigned event areas throughout the function and promptly addresses guest requests, service needs, and operational concerns.
• Clears tables, removes used dishes, glassware, linens, and other service items throughout and following events while maintaining an organized and professional environment.
• Performs event breakdown and properly cleans, organizes, stores, and secures banquet equipment, supplies, food, and other materials.
• Maintains clean, sanitary, and orderly work and service areas throughout setup, service, and breakdown.
• Follows all food handling, sanitation, safety, and responsible beverage service requirements applicable to the position.
• Assists with preparing for future events by folding napkins, stocking condiments and supplies, organizing equipment, and completing other preparation duties.
• Communicates effectively with banquet leadership, food & beverage teams, and other hotel departments to support seamless event execution.
• Assists other team members as needed, including providing break coverage and supporting event operations based on business needs.
• Maintains awareness of event timelines, guest needs, service standards, and assigned responsibilities throughout each function.
• Reports any guest concerns, accidents, injuries, equipment issues, or other operational concerns promptly to the appropriate leader.
• Arrives on time and prepared for scheduled shifts and follows company uniform, grooming, and appearance standards.
• Consistently upholds OHM standards, hotel brand standards, policies, procedures, and service expectations.
• Delivers world-class guest service and contributes to a positive and welcoming experience for guests and team members.
• Embraces and supports O’Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety initiatives.
• Understands and complies with all OHM company policies and procedures applicable to the position.
• Performs other duties and responsibilities as assigned or requested.

Skills & Abilities

• Strong guest service, communication, and interpersonal skills.
• Friendly, professional, and positive demeanor with a genuine interest in hospitality.
• Ability to provide attentive and professional food and beverage service in a fast-paced environment.
• Strong attention to detail and ability to follow event specifications and service standards.
• Ability to work effectively as part of a team and communicate with guests, team members, and leadership.
• Ability to prioritize multiple tasks and respond effectively to changing event needs.
• Ability to remain calm, professional, and courteous when working under pressure.
• Ability to follow food safety, sanitation, safety, and company procedures.
• Reliable, flexible, and willing to assist wherever needed to support successful events.
• Commitment to world-class guest service and creating memorable guest experiences.

Hours & Requirements

• Schedule varies based on banquet and event business needs and may include mornings, evenings, weekends, and holidays.
• May be required to work extended or varying hours based on event schedules.
• Must maintain regular and reliable attendance and arrive on time for scheduled shifts.
• Must maintain company and hotel uniform, grooming, and appearance standards.
• May be required to complete food safety, responsible beverage service, and other required training.
• Must be able to work effectively in a fast-paced environment and adapt to changing event needs.

Education & Experience

• High school diploma or GED is preferred.
• Previous banquet, restaurant, catering, hotel, or customer service experience preferred but not required.
• Previous food and beverage service experience preferred.
• Must successfully complete required company, hotel, brand, food safety, and service training.

Work Environment / Conditions

• Works primarily in banquet rooms, meeting spaces, restaurants, and other hotel event areas.
• Fast-paced environment with frequent guest interaction and periods of high activity, noise, and changing priorities.
• May work in environments with varying temperatures, including exposure to hot food and beverage service areas and refrigerated storage areas.
• Requires frequent standing, walking, bending, reaching, lifting, carrying, pushing, and pulling during event setup, service, and breakdown.
• May be required to move tables, chairs, banquet equipment, supplies, and other event materials.
• May occasionally work outdoors or in other areas of the property as required for events.
• Must be able to maintain a professional and courteous demeanor while performing physically demanding duties and working extended event functions.

O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.

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