Service Writer

Job Description

Job Description

★ NOW HIRING: Service Writer 

At Hunter Truck, our people are the heart of everything we do, and we’re excited to grow our team! Since 1938, our family-owned Peterbilt dealership has built its reputation on integrity, teamwork, and outstanding service across Pennsylvania, West Virginia, New Jersey, New York, Vermont, and New Hampshire. If you’re looking for a place where your ideas matter, your growth is encouraged, and your work truly makes an impact, you’ll thrive here. 

Come build your career with a team that invests in you from day one. 

POSITION AT A GLANCE 

Location:  Clearfield, PA
Position Type: Full-Time
Schedule: Monday through Friday, 3:30 PM to 12:00 AM, with rotating Saturdays, 8:00am - 12:00pm
Address: 160 Cresswood Drive, Clearfield, PA 16830

WHAT YOU’LL DO 

As a Service Writer, you’ll manage repair orders efficiently and accurately, ensuring all customer needs are documented and communicated. You will: 

➤ Greet service customers, sell needed work, write repair orders, and estimate repair costs
➤ Ensure proper payment type is selected and perform initial review of repair orders
➤ Communicate with technicians and update customers on repair progress
➤ Obtain authorization for additional work and maintain accurate repair documentation
➤ Administer warranty claims and policy adjustments in accordance with manufacturer guidelines
➤ Maintain repair order balance and assist parts/service departments as needed
➤ Handle customer inquiries, complaints, and scheduling professionally
➤ Maintain a clean and organized work area while adhering to all safety policies 

WHAT YOU BRING 

◆ Education & Experience: High school diploma or GED or one to three months of related experience and/or training, or an equivalent combination of education and experience.