Video Teller Customer Relationship Specialist

Job Description

Job Description

Hours: Flexible hours between 1pm and 7pm. M-F and 8:00 a.m. – 11:00 a.m. on Saturday (Occasional).

Summary: This position is located in Elkhorn NE. This is not a remote position.

Individual will be expected to provide outstanding customer service to bank clients using First Nebraska Bank’s interactive teller machines, as well as answering incoming calls from customers.  This position requires someone who enjoys assisting people and working with technology.  Primary responsibilities include routinely handing financial transactions and assisting customers with ongoing account support.

  RESPONSIBILITES:

• Ensure each customer receives outstanding service by providing accurate information, building rapport and processing all transactions as efficiently as possible.
• Conduct video face-to-face conversations with clients as they conduct bank transactions including deposits, withdrawals, loan payments and other typical teller transactions.
• Answer incoming calls from customers and handle call or direct to proper bank personnel, if required.
• Assist with online banking and mobile banking inquiries.
• Promote bank products and services by identifying and communicating opportunities to customers.
• Comply with all bank policy surrounding customer privacy and treat all transactions in customer information with confidentiality.
• Utilize time management skills to promote department efficiencies.
• Comply with all required regulations, Bank Secrecy Act and Anti Money Laundering, bank policies and procedures.
• Additional responsibilities may be assigned as appropriate.

KNOWLEDGE and SKILLS:

• Excellent verbal, listening and written communication skills.
• Strong telephone and interpersonal skills.
• Demonstrates a high degree of accuracy and attention to detail.
• Proficient in windows-based computer software knowledge.
• Ability to apply problem solving skills and trouble-shoot technology issues.
• Comfortable working in a virtual environment with ‘on-screen’ customer interaction.

QUALIFICATIONS

• High school diploma or GED
• Service/ Retail industry; Customer Service, Banking experience preferred
• Present a professional appearance and demeanor to customers at all times.
• Ability to work flexible hours, including Saturday mornings.

PHYSICAL DEMANDS

• While performing the duties of the job, the employee is frequently required to sit, with the option to use a standing desk.
• The employee will constantly use an interactive teller machine and headset, as well as other standard office equipment inside an office building.

First Nebraska Bank is an Affirmative Action and Equal Opportunity Employer