Front Desk Patient Care Coordinator

Job Description

Job Description

Benefits:

• Opportunity for advancement
• Training & development
• 401(k)
• 401(k) matching
• Employee discounts

We are an Integrative Health & Wellness medical office that is rapidly growing and evolving to meet our patients needs and concerns. We're looking for highly motivated individuals who thrive in a fast-paced environment. Our Patient Experience Coordinators are the backbone of our office infrastructure and play a vital role in shaping a great in-office experience. They navigate the patient experience from start to finish.  Engagement and communication with patients and colleagues will be of the utmost importance to ensure a proficient workflow. Required skills include critical thinking, problem-solving, and the ability to be flexible and to adapt to unforeseen changes.
Communication and Interpersonal Skills: Verbal and written forms of communication will be required as a Patient Experience Coordinator at Coastal MD and will be used daily. You will be expected to clearly communicate with patients, on behalf of patients, with other members of your department, and with the clinical staff and management.  Communication can also include problem-solving conversations when there is the rare occasion that the requests and demands of patients cannot be met; your ability to politely respond and willfulness to find a solution to their concerns/complaints will be required.
Patient Engagement: Provide excellent patient engagement by being friendly, approachable, and helpful. Offer your best efforts to ensure that patients feel welcomed

• Proficiently field patient questions/inquiries about the practice’s offerings
• Enthusiastically engage with patients regarding practice offerings as well as promotions 
• Know where to seek answers about pricing and to be able to offer out of pocket solutions if not covered by patient’s insurance
• Verbal Communication: Clearly and effectively communicate with visitors, patients, and colleagues
  • Tone of Voice: Speak clearly with a smile, enthusiastically and at a reasonable volume.
• Written Communication: Ability to compose professional emails, messages, documentation and other written communications
• Empathy: Seek to understand and respond to the needs of in-office patients or callers in an empathetic manner
• Team Collaboration : Support is one of Coastal MDs core values which is extremely important. The ability to support each other and be a team player is vital to the receptionist role. This will involve:
  • Being part of team meetings with the opportunity to collaborate and exchange feedback 
  • Collectively work on projects
  • Being flexible and supportive in covering other shifts for coworkers in need and to assist in CoastalMD events if available
• Flexibility and Multi-Location Expectations: Coastal MD operates as a multi-location practice with three offices, and we expect all team members, including Patient Experience staff, to maintain flexibility in their schedules. Patient Experience Coordinators may be required to work in more than one location and cover shifts at different offices as needed. Coordination for such adjustments will be managed by the Director of Patient Experience, who will consider all requests and preferences to 
• Ensure seamless scheduling that meets both business and personal needs. Flexibility is key to maintaining smooth operations and providing excellent patient care across all locations.